Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
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Paris Vaultz

Shorewood,IL

Summary

Results-driven professional prepared to bring significant experience and high standards to the role. Known for exceptional project oversight and ability to drive improvements in processes. Strong focus on team collaboration and flexibility, ensuring adaptability to changing needs. Expertise in customer focused settings and stakeholder engagement, valued for reliability and results-oriented approach. I am motivated by successful business development, challenging goals, team player projects and professionalism. I would excel in any role that allows for critical decision-making, proven & prompt results, as well as customer/client support.

Overview

16
16
years of professional experience

Work History

Deployment Manager Trainee

Genpact
09.2022 - Current
  • Company Overview: Genpact Contractor for Kraft Heinz-Chicago, IL
  • Strategic deployment planning by use of SAP/ERP systems for assigned territory products to company mixing center locations via Intermodal transit
  • Collaboration with site locations and internal transportation departments to ensure proper quantity of product is planned, loaded and delivered on time daily
  • Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact inventory stability or end customers.
  • Responsible for reviewing SLA reporting to maintain all site product compliance levels and addressing any issues related to shortages or product delays

Inside Sales Representative

ASC Engineered Solutions
10.2021 - 09.2022
  • Data Entry using ERP Purchase Order systems
  • Worked with transportation department to ensure correct shipment of processed orders & address shortages and delays
  • Answered customers' questions regarding products, prices, and availability via phone, chat and email
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Required to maintain goal KPIs for completion & accuracy rate of purchase orders in team shared inbox

Lead Customer Care/Sales Support Associate

Teinnovations, LLC
11.2019 - 10.2021
  • Responds promptly to customer submitted purchase orders, returns, invoicing, and shipping requests
  • Meticulous review of purchase order invoices for accuracy, submission of damage claims through UPS, warranty claims
  • Keeping records of customer interactions, transactions, comments and complaints via NetSuite
  • Data Entry and tracking on various platforms (i.e Excel, QuickBooks)
  • Work with transportation/warehouse/freight companies to set up outbound shipments and Bill of Ladings. Use of shared excel file to track outbound shipments
  • Successfully created new stream line processes and internal documents to enhance efficiency of the customer service team and offer top quality service to our consumer/client base (Special SOP creation Project)
  • Expedited quote generation by maintaining an updated database of product offerings and pricing information.
  • Effectively handled customer escalated issues
  • Other Sales support duties include participation in expo lead tracking, promotional outreach and requested quotation request

E-Commerce Purchasing Coordinator

EFloors.com; FCA network
11.2015 - 09.2019
  • Responsible for processing a minimum of 700k monthly sales through material purchase orders generated from Sales Force leads, call center requests & the online website database
  • Meticulous review of purchase order invoices for accuracy, submission of damage claims through UPS, warranty claims
  • Successfully created new stream line processes and internal documents to enhance efficiency of the customer service team and offer top quality service to our consumer/client base
  • Providing Supervisory guidance to a team of 6 employees to effectively handle customer escalated issues, answer questions relating to previous requests or claims
  • Provide shipment/delivery information with confirmed ETA's
  • Other duties include participation in sales promotions, outbound sales support regarding material quotations and resolving all account/billing issues by addressing customer inquiries, or complaints, via phone, email and fax
  • Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
  • Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.

Key Account Manager

I-CAR; Inter-Industry Conference on Auto Repair
03.2009 - 08.2015
  • Account management duties including but not limited to inside/outbound sales (my contributions, 500k sales per quarter), maintaining accurate student records, billing/financial coordination within client yearly budget, extensive Microsoft Office usage for follow up and manual report creation to successfully guide student success
  • Responsible for building new business relationships, repairing relations with inactive accounts, resolving all account/billing issues by addressing all customer inquiries, complaints, billing questions, via phone, email and fax
  • Manual creation of reports to simplify strict training requirements
  • Pushed a driven level of encouragement to help clients meet training requirements & sales KPI goals every year
  • Yearly certification presentations given to the client's Regional/Corporate level managers


Education

Master of Science - Psychology

Pennsylvania State University
University Park, PA
08.2020

High school diploma - General Studies

Whitehall High School
Whitehall Township, PA
06.2003

Skills

  • SAP/ERP systems
  • Microsoft Office Suite
  • Lean process
  • Account Management
  • Lead generation
  • Successful Inside/Outside sales performance
  • Sales Force
  • Oracle
  • Purchasing
  • NetSuite
  • Data entry/Order fulfillment
  • Salesforce
  • Logistics
  • Customer relationship management
  • Adobe Acrobat
  • Google Suite
  • Order entry
  • CRM software
  • E-commerce
  • Business development
  • Business Analysis

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer service, Proficient, 09/19
  • Case management & social work, Proficient, 06/21
  • Basic computer skills, Proficient, 08/23
  • Retail customer service, Proficient, 10/23
  • Spreadsheets with Microsoft Excel, Proficient, 10/21
  • Recruiting, Proficient, 07/21
  • Work style: Reliability, Proficient, 11/21
  • Customer focus & orientation, Proficient, 10/21
  • Teamwork: Interpersonal skills, Proficient, 07/21
  • Administrative assistant/receptionist, Proficient, 09/21
  • Work style: Reliability, Proficient, 06/22
  • Cleaner fit, Proficient, 06/22
  • Supervisory skills: Motivating & assessing employees, Proficient, 07/21
  • Sales skills, Proficient, 08/21
  • Data entry: Attention to detail, Proficient, 09/21
  • Attention to detail, Proficient, 11/21

Timeline

Deployment Manager Trainee

Genpact
09.2022 - Current

Inside Sales Representative

ASC Engineered Solutions
10.2021 - 09.2022

Lead Customer Care/Sales Support Associate

Teinnovations, LLC
11.2019 - 10.2021

E-Commerce Purchasing Coordinator

EFloors.com; FCA network
11.2015 - 09.2019

Key Account Manager

I-CAR; Inter-Industry Conference on Auto Repair
03.2009 - 08.2015

High school diploma - General Studies

Whitehall High School

Master of Science - Psychology

Pennsylvania State University

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Paris Vaultz