Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paris Williams

Richmond,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Online Customer Service Representative

Wells Fargo
Richmond, VA
01.2019 - Current
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Created detailed documentation of each customer interaction for future reference purposes.
  • Monitored incoming calls to ensure quality standards were met.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Demonstrated excellent communication skills when handling difficult customer service situations.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Participated in training sessions related to new products or services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Stocker

Walmart
Richmond, Virginia
01.2018 - 01.2022
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Read orders to verify attributes and quantities of merchandise.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Compared merchandise invoices to items actually received.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Replenished items to maintain stock availability.
  • Resolved or assisted in handling routine customer concerns within established guidelines.

Education

MBA - Business Administration

Liberty University
Lynchburg, VA
12-2025

Bachelor of Science - Business Administration And Management

Virginia Union University
Richmond, VA
05-2022

Skills

  • Market research
  • Customer relationship management
  • Effective communication
  • Task prioritization
  • Team collaboration
  • Multi-line phone systems
  • Customer account management
  • Database management
  • Call documentation
  • Call center experience

Accomplishments

  • Microsoft Office Specialist

Timeline

Online Customer Service Representative

Wells Fargo
01.2019 - Current

Stocker

Walmart
01.2018 - 01.2022

MBA - Business Administration

Liberty University

Bachelor of Science - Business Administration And Management

Virginia Union University

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