Summary
Overview
Work History
Education
Skills
Timeline
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Paris Willory

Miami Gardens,Fl

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

4
4
years of professional experience

Work History

Team Leader

Wingstop
12.2024 - 03.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Team Leader/Supervisor

We Shuckin
04.2022 - 07.2024


  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
  • Worked effectively in fast-paced environments.

Call Center Representative

Sitel
01.2021 - 03.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2023

Skills

  • Great customer service
  • Problem solving skills
  • Good working under pressure
  • Multitasking
  • Leadership skills
  • Resolving issues
  • Complaint resolution
  • Client support
  • Data entry

Timeline

Team Leader

Wingstop
12.2024 - 03.2025

Team Leader/Supervisor

We Shuckin
04.2022 - 07.2024

Call Center Representative

Sitel
01.2021 - 03.2023

High School Diploma -

Charles W Flanagan High School

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