Hi, I’m
Paris Woods
Fairmont,WV
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Accomplished First Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Professional First Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
years of professional experience
Work History
McDonald'sFairmont, WV
First Assistant Store Manager
05.2020 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
McDonald'sFairmont, WV
Manager
11.2019 - 05.2020
Job overview
- Minimized staff turnover through appropriate selection, orientation and training.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
McDonald'sFairmont, WV
Crew Member
03.2009 - 06.2019
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Teleperformance USAFairmont, WV
Quality Assurance Analyst
06.2012 - 05.2019
Job overview
- Data analysis specialist
- Development of quality assessment strategies
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Communicated regularly with management to discuss quality trends.
- Trained and led staff on proper QA standards.
- Developed corrective and preventive action plans to resolve non-compliance issues.
Teleperformance USAFairmont, WV
Customer Service Representative
10.2009 - 06.2012
Job overview
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Business Management
10.2024
Skills
- Strategic Planning
- Loss Prevention
- Business Development
- Department Oversight
- Staff Management
- Customer Service
Accomplishments
- Promoted from Shift Manager to First Assistant Store Manager, in less than 12-months.
- McDonald's Hamburger University Graduate
Timeline
First Assistant Store Manager
McDonald's
05.2020 - Current
Manager
McDonald's
11.2019 - 05.2020
Quality Assurance Analyst
Teleperformance USA
06.2012 - 05.2019
Customer Service Representative
Teleperformance USA
10.2009 - 06.2012
Crew Member
McDonald's
03.2009 - 06.2019
Colorado Technical University
Bachelor of Science from Business Management
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