Dedicated professional with a strong background in pet care from PetSmart Grooming, excelling in proper bathing techniques and appointment scheduling. Known for enhancing customer satisfaction through effective communication and empathy for animals, consistently delivering high-quality grooming experiences while maintaining cleanliness and safety standards. Committed to ongoing education and teamwork.
Overview
5
5
years of professional experience
Work History
Professional Bather
PetSmart Grooming
05.2022 - Current
Collaborated with team members to ensure timely completion of all appointments.
Continuously improved skillset by seeking feedback from peers and supervisors.
Promoted upselling opportunities by recommending additional services tailored to individual pet needs.
Educated pet owners on proper at-home care techniques, promoting ongoing pet health and wellbeing.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Assisted in grooming tasks, resulting in enhanced pet appearance and comfort.
Contributed to a positive work environment through effective communication with colleagues.
Handled various breeds of dogs with care, tailoring bathing techniques based on breed-specific needs.
Managed appointment scheduling to maximize efficiency and accommodate client needs.
Maintained a clean and organized workspace for optimal productivity and hygiene.
Enhanced customer satisfaction by providing thorough and efficient bathing services.
Adhered to safety protocols, reducing the risk of injury to both pets and staff members.
Demonstrated exceptional time management skills while managing multiple appointments simultaneously.
Prepared pets for further grooming services by efficiently performing pre-grooming tasks such as nail trimming or ear cleaning.
Developed strong relationships with clients, leading to repeat business and loyalty.
Supported overall facility cleanliness through regular maintenance of bathing stations and equipment.
Utilized industry-specific tools and equipment, ensuring top-quality results for clients' pets.
Exceeded performance metrics by consistently delivering high-quality bathing experiences for both pets and their owners.
Participated in continuing education opportunities, staying up-to-date on best practices within the pet care industry.
Receptionist
Euphoria Tattoo and Piercing Shop
01.2021 - 04.2022
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.