Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parisa Attayi

Manassas,VA

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Strong background in driving operational success across diverse industries, including, supply chain management, Human Resources, retail, and data analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Executive Team Leader - Guest Experience

Target
09.2023 - Current
  • Assisted guests with check-outs, account inquiries, and any additional services needed.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed strong communication and organizational skills through working on group projects.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Enhanced guest satisfaction by implementing effective strategies to address customer feedback and concerns.
  • Trained and mentored new employees in company policies and procedures, leading to better team performance.
  • Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with key stakeholders to identify opportunities for improvement and drive change management initiatives.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
  • Enhanced data accuracy by implementing rigorous quality control processes for metric analysis.

Bank Teller

Wells Fargo
11.2021 - 03.2022
  • Wrote and distributed customer correspondence.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided customer records, account statements and copies of checks.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Calculated fees due, interest and change for customer transactions.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Handled various accounting transactions.
  • Placed orders for customer checks and verified starting numbers.
  • Educated customers on online banking and mobile banking applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.

Guest Service Advocate

Target
08.2019 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about loyalty programs and saving options and processed purchases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed opening and closing functions to meet operational needs.

Human Resources Expert

Target
09.2019 - 09.2020
  • Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Compiled employee records from individual departments to maintain central files.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Administered employee benefits programs and assisted with open enrollment.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Enhanced employee satisfaction by implementing targeted training programs and professional development opportunities.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
  • Coordinated employee recognition programs to boost morale, acknowledge accomplishments, and increase overall job satisfaction.
  • Enhanced onboarding experience for new hires by providing comprehensive orientation materials and training programs.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Updated and maintained employee attendance records.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Coordinated employee relocation processes.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Converted employee status from temporary to permanent.
  • Demonstrated leadership skills in managing projects from concept to completion.

Guest Advocate

Target
04.2017 - 08.2018
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

Bachelor of Science - Management Information Systems

George Mason University
Fairfax, VA
05.2024

Associate of Science - Business Administration And Management

Northern Virginia Community College
Annandale, VA
07.2021

Skills

  • Project Management
  • Quality Assurance Controls
  • Inventory Oversight
  • Process Monitoring and Improvement
  • Training and mentoring
  • Strategic Planning
  • Data Analysis
  • Operations Management
  • Audit reporting
  • Supervision and leadership
  • Fluent in Farsi
  • SQL Optimization and R studio Knowledge

Timeline

Executive Team Leader - Guest Experience

Target
09.2023 - Current

Bank Teller

Wells Fargo
11.2021 - 03.2022

Human Resources Expert

Target
09.2019 - 09.2020

Guest Service Advocate

Target
08.2019 - 05.2021

Guest Advocate

Target
04.2017 - 08.2018

Bachelor of Science - Management Information Systems

George Mason University

Associate of Science - Business Administration And Management

Northern Virginia Community College

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Parisa Attayi