Parisa Khodadoust

Created a unified clienteling and feedback system, which resulted in a 35% increase in retention in the first year.

• Supervised a cross-functional team and established operational guidelines for quality assurance at all customer interaction points.
• Oversaw the financial performance, budgeting, vendor contract negotiations, and client communication with a strategic approach.
• Planned and carried out loyalty events, along with post-visit follow-ups, which helped in increasing the value of the customer over his or her lifetime.

Led customer experience transformation for Canada's largest premium medspa network.

• By implementing the VIP membership and tier-migration schemes, client spending has increased, and revenue has grown by 20% year on year.
• Worked in collaboration with regional management on reporting customer insights and analyzing satisfaction through NPS.
• Streamlined service budgets and operational processes to deliver exceptional customer satisfaction (95%).
• Planned and implemented loyalty events and post-visit follow-ups, which led to the strengthening of customer lifetime value.

I represented the Maison in cultivating emotional luxury experiences for top-tier clientele.

• For the best customers, personalized consultation systems, and virtual follow-up touch points were implemented.
• Private client events, launches, and CRM database enhancement activities were supported.
• Service budgets and operational workflows were optimized to achieve the highest customer satisfaction rate ever (95%).
• P&L, budgets, vendor contracts, and client communications were managed with strategic oversight.

• Monitored sales performance and provided feedback to team members.
• Supported luxury brand activations and customer engagement campaigns across beauty and fashion categories.
• Collaborated with store leadership to improve cross-department communication and visual storytelling .
• Increased high-value transactions by 25% through personalized service and event programming.

• Coordinated luxury design projects with international teams, managing communication between leadership and clients.
• Oversaw the timeline, vendor relations, and client satisfaction metrics across multiple concurrent initiatives.
• Reviewed project specifications to ensure alignment with client expectations.
• Worked closely with stakeholders from different departments to ensure successful outcomes.