Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Operations Supervisor
Lowes Home Improvment
12.2020 - Current
Supervised night operations to ensure efficient workflow and adherence to safety protocols.
Trained and mentored team members on operational best practices and equipment usage.
Implemented process improvements resulting in enhanced productivity during nighttime shifts.
Coordinated inventory management, ensuring accurate stock levels for overnight production needs, handling between 500-1500 cartons of product three to four times a week
Optimized scheduling for employees, ensuring adequate coverage during peak hours without over staffing or understaffing shifts.
Utilized strong problem-solving skills to quickly address unexpected challenges arising during night shifts.
Retail Sales Associate
Lowes Home Improvment
03.2020 - 11.2020
Assisted customers in product selection, enhancing shopping experiences and driving sales.
Maintained organized merchandise displays to promote attractive store appearance and facilitate customer engagement.
Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
Trained new employees on customer service standards and operational procedures to improve team performance.
Collaborated with management to implement promotional strategies, boosting foot traffic and sales volume.
Assisted in inventory management, maintaining optimal stock levels and minimizing discrepancies.
Trained new associates on operational procedures and customer service best practices, promoting team effectiveness.
Maintained a clean and organized store environment, enhancing customer shopping experience.
Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
Door attendant / Security Officer at Hotel Gansevoort
Security Services Inc.
05.2018 - 10.2018
Hailed Taxi cabs. Helped guests with luggage and packages.
Received and distributed mail, UPS, Fed Ex packages and various deliveries such as Fresh Direct.
Signed, secured and distributed packages and deliveries. Held packages and keys logged at all times.
Protected facility assets while minimizing liabilities.
Guided police, firemen or ambulance to areas and guests in needs. Reported all incidents to supervisor.
Recognized, maintenance or safety concerns, immediately reported to manager or superintendent.
Supervised functions of up to or more than 100 people.
Community Associate/Legal Assistant
Bronx County District Attorney’s Office
03.2017 - 10.2018
Receiving up to 10 or more daily reports of incidents with criminals in other jurisdictions
Serving as a liaison with law enforcement agencies and other entities form other jurisdictions in obtaining necessary documentation and records in support of prosecution.
Summarizing information received in a clear and concise written report for Assistant District Attorneys.
Performing all other bureau tasks as needed and assigned
Field Liaison
Phipps Neighborhoods
06.2016 - 02.2017
Monitored 15 associates across five employer work sites and met regularly with work site supervisors to assess their satisfaction with each youth employee, and complete work site evaluations and monitoring reports.
Participated in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
Conducted outreach to employers, high schools, colleges, and community organizations.
Education
Bachelor of Arts - Criminology, Journalism
City University of New York John Jay College of Criminal Justice
New York, NY
06.2016
High School Diploma -
Morris Academy Collaborative Studies High School
Bronx, NY
06.2012
Skills
Workload prioritization
Employee evaluation
Customer service
Attention to detail
Operations management
Inventory oversight
Teamwork and collaboration
Certification
Certified/Licensed Power Equipment Operator, Lowes, 2020-Present
Certified Power Equipment Trainer, Lowes, 2024-Present
Personal Note
I am a friendly, enthusiastic, polite and always helpful candidate who can work alone or as a team member.
I would welcome and appreciate a steady position. I always follow house rules.
I’m always willing to learn and better myself as a personal asset to myself and your company.
I am computer literate with various software programs (Microsoft Word, PowerPoint, and Excel).
Currently learning Spanish as a second language.
Timeline
Night Operations Supervisor
Lowes Home Improvment
12.2020 - Current
Retail Sales Associate
Lowes Home Improvment
03.2020 - 11.2020
Customer Service Associate
Home Depot
02.2019 - 07.2019
Door attendant / Security Officer at Hotel Gansevoort
Security Services Inc.
05.2018 - 10.2018
Community Associate/Legal Assistant
Bronx County District Attorney’s Office
03.2017 - 10.2018
Field Liaison
Phipps Neighborhoods
06.2016 - 02.2017
Bachelor of Arts - Criminology, Journalism
City University of New York John Jay College of Criminal Justice