Parisheel Williams
Washington,DC
Summary
Proven Customer Service Representative at Erie Insurance, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic dispute management. Skilled in data entry and problem-solving, I led a team to streamline service processes, significantly boosting efficiency. My background also includes ensuring safety and security at Allied Universal, showcasing my comprehensive skill set in customer relations and risk assessment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Erie Insurance
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Security Officer
Allied Universal Security Services
05.2014 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Associate of Science - Criminal Justice
University of The District of Columbia
Washington DC06.2014
High School Diploma -
Anacostia High School
Washinton DC06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
Timeline
Customer Service Representative
Erie Insurance
02.2020 - Current
Security Officer
Allied Universal Security Services
05.2014 - 01.2020
Associate of Science - Criminal Justice
University of The District of Columbia
High School Diploma -
Anacostia High School
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