Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

PARIS M. BATTLE

Piscataway,New Jersey

Summary

Seeking employment in the field of administration and/or customer service in order to utilize and expand experience and skills in the workforce. PROFESSIONAL STRENGTHS Excellent communication skills, both verbal and written Strong organization skills, attention to detail and ability to multitask Excellent phone etiquette and interpersonal skills Type 55 wpm with accuracy Goal oriented Quick learner Highly motivated in satisfying all appointed duties Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player bringing positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Human Resources Specialist

Walmart.com
Charlotte, NC
03.2018 - 06.2021
  • Greeting customers
  • Answered and redirected lines
  • Faxed and filed documents/ made copies
  • Sent out mass mailings
  • Receipted large sums of money
  • Printed receipts
  • Insurance verification
  • Managed patient history forms and discharge documents
  • Inbound calls from Medicaid members requesting medical transportation
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Maintained and scheduled complex calendars.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Managed employee exit interviews and paperwork.
  • Answered and directed over 100 outbound and inbound phone calls per day.
  • Assisted with on-boarding process of new hires
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.

Customer Service Representative

Clover Health Insurance
Jersey City , NJ
01.2020 - 02.2022
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Handled as many as closing files each month by effectively organizing, multitasking and prioritizing closing work.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Handled as many as 50 closing files each month by effectively organizing, multitasking and prioritizing closing work.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Used coordination and planning skills to achieve results according to schedule
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.
  • Recorded account information to open new customer accounts.

Administrative Assistant

Keltech Information Systems
Fords, New Jersey
06.2004 - 06.2012
  • Responsible for preparing reports
  • Entering data into computer records
  • Replied to emails
  • Mass mailing
  • Maintained good relationships with office staff and played both rolls of both office assistant and administrative assistant
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted with meetings and presentations within company.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Maintained and scheduled complex calendars.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Managed employee exit interviews and paperwork.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Set up orientations and initial training for new employees.
  • Helped employees register for benefits programs using online portals.
  • Converted employee status from temporary to permanent.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Screened visitors and issued badges to maintain safety and security
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred
  • Set up conference rooms, technology and materials to facilitate meetings

Administrative Assistant

Wingate Nursing Facility
New York
06.1997 - 06.2000
  • Performed administrative and office support activities
  • Fielded telephone calls
  • Received and directed visitors
  • Word processing
  • Created word sheets
  • Filed numerous documents
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Performed research to collect and record industry data.
  • Maintained staff directory and company policy handbook for human resources department.

Education

No Degree - Computer Information Systems

Dutchess Community College
Poughkeepsie, NY

High School Diploma -

Beacon High School
Beacon, NY
06.1985

Skills

  • TECHNICAL SKILLS
  • Microsoft Office (Outlook, Word, and Excel) and Internet
  • Familiar with software operating systems like Vista and Windows Xp
  • Company Policies and Procedures Training
  • Payroll Preparation
  • Benefits Explanations
  • Processing Personnel Records Compilation
  • Recruitment Documentation
  • New Employee Enrollment
  • Wages and Salary
  • Resume Screening

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Loan signing Agent NNA 2021 to Present
  • Notary (New York and New Jersey
  • Studying to be New Jersey And Florida Real Estate Agent

Timeline

Customer Service Representative

Clover Health Insurance
01.2020 - 02.2022

Administrative Assistant/Human Resources Specialist

Walmart.com
03.2018 - 06.2021

Administrative Assistant

Keltech Information Systems
06.2004 - 06.2012

Administrative Assistant

Wingate Nursing Facility
06.1997 - 06.2000

No Degree - Computer Information Systems

Dutchess Community College

High School Diploma -

Beacon High School

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