PARITUSH DATTA
Lawrenceville,GA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
Work History
SERVER
Yebo Restaurant
10.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Manager
BUCKHEAD LIFE RESTAURENTS GROUP
04.2018 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
SERVER
BUCKHEAD LIFE RESTAURENTS GROUP
03.2014 - 02.2018
Server
PLANET AND HOLLYWOOD
10.2006 - 02.2011
Education
Associate of Science - IT
ITI COLLEGE
01.2002
Skills
- Wine Service
- Wine Pairings
- Suggestive Selling
- Sales Expertise
- Natural Leadership
- Sales Techniques
Timeline
SERVER
Yebo Restaurant
10.2020 - Current
Manager
BUCKHEAD LIFE RESTAURENTS GROUP
04.2018 - 10.2020
SERVER
BUCKHEAD LIFE RESTAURENTS GROUP
03.2014 - 02.2018
Server
PLANET AND HOLLYWOOD
10.2006 - 02.2011
Associate of Science - IT
ITI COLLEGE
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