Parivash Pourhassan
Foley
Summary
Dynamic manager with extensive experience at McDonald’s, excelling in team leadership and customer service. Proven track record in staff training and development, enhancing operational efficiency and boosting team performance. Skilled in inventory management and problem-solving, fostering strong relationships with both customers and team members to drive success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
McDonald’s
06.2024 - Current
- Assisted in daily operations, ensuring compliance with safety and quality standards.
- Supported team members by learning core tasks and processes efficiently.
- Collaborated with colleagues to streamline workflows and improve task execution.
- Maintained accurate records of inventory and supplies for operational efficiency.
Manager
Cork and Clever
01.2021 - 06.2023
- Participated in training sessions to enhance understanding of tools and systems used.
- Engaged in problem-solving discussions to address immediate operational challenges.
- Provided feedback on process improvements to enhance team effectiveness and productivity.
- Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic work environment.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager and Barista
Starbucks
06.2022 - 03.2023
- Developed team schedules to optimize workforce efficiency and meet operational demands.
- Trained new staff on policies, procedures, and customer service excellence.
- Assisted in inventory management using ERP systems to ensure accurate stock levels.
- Coordinated daily operations to enhance service quality and client satisfaction.
Service Manager and Bartender
P.F. Chang’s
05.2019 - 02.2021
- Streamlined service operations by optimizing scheduling and resource allocation.
- Enhanced customer satisfaction through effective issue resolution and support strategies.
- Developed training programs for staff to improve service delivery standards.
- Implemented performance metrics to monitor service quality and efficiency improvements.
- Collaborated with cross-functional teams to align service offerings with organizational goals.
- Analyzed customer feedback to identify trends and inform service enhancements.
- Led initiatives to reduce response times, increasing overall team productivity.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Corporate Trainer and Bartender
Longhorn Steakhouse
05.2006 - 05.2015
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs and designed tailored learning solutions for diverse teams.
- Facilitated workshops, ensuring engagement and retention of key concepts among participants.
- Mentored junior trainers, providing guidance on instructional techniques and best practices.
- Utilized various e-learning platforms to provide flexible training options for remote employees.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Collaborated with management to identify company training needs and scheduling.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
Education
GED - General Studies
Robert E Lee
Montgomery, AL05.2000
Skills
Customer service
Certification
I have my cicerone in the state of Alabama
Timeline
Manager
McDonald’s
06.2024 - Current
Assistant Manager and Barista
Starbucks
06.2022 - 03.2023
Manager
Cork and Clever
01.2021 - 06.2023
Service Manager and Bartender
P.F. Chang’s
05.2019 - 02.2021
Corporate Trainer and Bartender
Longhorn Steakhouse
05.2006 - 05.2015
GED - General Studies
Robert E Lee