Seasoned Administrative Assistant with a robust background in operational management and clerical support, notably at DHL EXPRESS. Excelled in streamlining processes, enhancing efficiency, and achieving targets. Skilled in MS Office 365 and adept at fostering positive customer relations. Demonstrates strong organizational abilities and a proactive approach to problem-solving.
Overview
17
17
years of professional experience
Work History
AM AGENT/ Administrative Assistant
DHL EXPRESS
VA
01.2020 - Current
Provide operational management and support at service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments
Ensures compliance with safety, security, regulatory, and company policies
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Answer and direct phone calls and greet visitors
Organize and schedule appointments
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Provide general support to visitors
Administrative Assistant
Malwa Trucking
Sterling, VA
09.2018 - 08.2019
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
Data entry of loading and unloading
Create daily, weekly and monthly report
Invoicing
Developing loading, unloading, and insurance data base for company
Other day to day office work
Administrative Assistant
Comfort one Management Corporation
Manassas, VA
02.2018 - 09.2018
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
Designed and implement of Company Ordering database
Maintain electronic and hard copy filing system
Open, sort and distribute incoming correspondence
Perform data entry and scan documents
Manage calendar for VP of Merchandise
Assist in resolving any administrative problems
Run company’s errands to post office and office supply store
Answer calls from customers and stores regarding their inquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, appointments for Managers, Vendors
Maintain office supplies for department
Administrative Assistant
Allora USA
Dulles, VA
04.2016 - 02.2018
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
Managing our Gmail calendar daily, confirming appointments and adjusting appointments
Maintain electronic and hard copy filing system
Open, sort and distribute incoming correspondence run company’s errands to post office and office supply store
Answer calls from customers regarding their inquiries
Maintain office supplies for department
Store Manager
Sunoco APlus Store #64
Manassas, VA
05.2014 - 04.2016
Making sure the store Run smoothly
Meet the monthly store monthly target and budget
Deal with any enquiries and complaints and monitor customer service
Make and place the grocery and tobacco order
Inventory control
Employee management as per store requirement
Prepare and submit the daily store paper work
Necessary correspondence of email and telephone inquiry as required
Prepare, approve and submit the time sheet and pay roll of employee
Check the product of sale and make sure for the proper displayed
Serve the customer as and when needed
Manage deliveries
Other day to day work as and when required
Administrative Assistant
Butwal Power Company Limited
Kathmandu, Nepal
03.2008 - 03.2014
Updating files and records
Arrangement of appointment
Typing letter and correspondence
Assist to Senior Manager in administration related matters and secretarial works
Updating and numbering the assets
Assists to Jr
Account Officer and store-in-charge to prepare the debit and credit note
Prepare the weekly and monthly purchase report
Assist to Sr
Administrative assistant to supervision of day to day office management
Assist to General Manager & Director, Operation Department for day to day office work when required
Maintain secretarial and communication service
Education
Bachelor’s Degree - Law
Tribhuvan University
Kathmandu, Nepal
01.2001
Skills
MS Office 365
Adobe Illustrator
Adobe Photoshop
Adobe InDesign
QuickBooks
Autodesk
AutoCAD
Auto Civil
References
Ms. Askale Teshome, Station Manager, DHL Express, Askale.Teshome@dhl.com
Mr. Thomas Miller, Logistic Manager, Comfort One Management, t.miller@comforonemanagement.com
Mr. Mustafa Acikgoz, VP, Allora USA, mustafa@allorausa.com
Mr. Rabin Joshi, Sunoco APlus, 571-606-6590
Mr. Ranajan Lohar, Butwal Power Company Ltd., +97714784026