Parker A Hill
Kyle
Summary
Bartender/Manager with over 8 years of experience in customer service. Reliable and hardworking; Familiar with working alone or with team to serve any number of customers per shift. Experience in directing and supporting staff to maintain patrons' needs to the highest standard in fast paced environments.
Overview
10
10
years of professional experience
Work History
FOH Supervisor/Restaurant Bar Manager
Evo Entertainment
11.2023 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
Student Supervisor/Substitute Teacher
American School
09.2021 - 08.2022
- Company Overview: Ignite
- Ensured the safety of students during school hours and non class time
- Supervised and provided leadership to students
- Managed risk in emergency situations
- Trained, motivated and guided students with group or one on one leadership
- Worked with parents in the education of their children
- Exercized self control and balanced judgment
- Ignite
Head Bartender
Valhalla E-Sports Lounge and Club
10.2018 - 11.2020
- Company Overview: Austin Texas
- Attended to customers' needs at the highest standards;
- Kept track and optimized bar inventory and storage to effectively meet expected levels with adequate stock of alcohol, soft drinks and other bar supplies
- Up sold Costumers from shelf to premium brands to help boost sales;
- Kept close track of bar tabs and dining tabs to ensure a smooth process for staff and guests;
- Trained staff on current procedures and practices to ensure shifts ran smoothly
- Austin Texas
Bartender
Waterloo Ice House
03.2017 - 09.2018
- Company Overview: Austin Texas
- Checked identification of patrons to verify are requirements needed to purchase and consume alcohol
- Multi tasked to meet costumers, business and staff needs
- Ordered and maintained inventory to ensure smooth shifts and sales
- Created new and exciting drinks forevents and holidays
- Collected orders from guests and promoted up-sell items;
- Monitored patrons to keep alcohol in designated areas
- Austin Texas
Boatswain Mate 3rd class
United States Navy
05.2015 - 02.2017
- Contributed to Ship Operations by standing my post in lookout, helmsman, and boatswain mate positions;
- Helped with helicopter landing and take offs on ship decks;
- Inspected equipment and maintained repairs to ensure a safe and operational work environment
- Worked closely with team members to deliver project requirements develop solutions and meet deadlines
- Responded to Operational and medical emergencies with a calm and levelheaded approach
Bartender/Head Bartender
Willies Joint & Papa Jacks
09.2015 - 02.2017
- Company Overview: Buda Texas
- Stocked and replenished bar needs
- Worked promotional concerts for large Texas country artists
- Operated POS systems for transactions and made proper change for cash sales
- Unsold customers to boost sales
- Insured positive relations with guests to insure we had returning customers and positive first-time experiences
- Buda Texas
Education
High School Diploma -
Piedra Vista High School
05.2015
Skills
- Outstanding customer service
- Business operations
- Team management
- Relationship development
- Basic medical training
- Military training and experience
Timeline
FOH Supervisor/Restaurant Bar Manager
Evo Entertainment
11.2023 - Current
Student Supervisor/Substitute Teacher
American School
09.2021 - 08.2022
Head Bartender
Valhalla E-Sports Lounge and Club
10.2018 - 11.2020
Bartender
Waterloo Ice House
03.2017 - 09.2018
Bartender/Head Bartender
Willies Joint & Papa Jacks
09.2015 - 02.2017
Boatswain Mate 3rd class
United States Navy
05.2015 - 02.2017
High School Diploma -
Piedra Vista High School
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