Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Parker Ballard

Linthicum Heights,MD

Summary

Results-oriented food service professional with a track record of success in upselling strategies. Demonstrated expertise in enhancing dining experiences through exceptional service and extensive menu knowledge. Known for maintaining cleanliness and sanitation standards. Skilled at multitasking and quick learning, consistently achieving high customer satisfaction.

Overview

1
1
year of professional experience

Work History

Cafe Attendant

Xanterra Parks & Resorts
Zion, UT
09.2024 - 10.2024
  • Welcomed patrons, addressing inquiries regarding menu selections.
  • Received orders from customers, accurately entered them into the point-of-sale system, and collected payment.
  • Maintained a clean and organized workstation while adhering to health and safety standards.
  • Assisted in maintaining the overall appearance of the cafe by wiping down counters, tables, and chairs after each use.
  • Organized take-out orders for customers in an efficient manner.
  • Maintained supply levels of essentials like napkins, condiments, and utensils during operational hours.
  • Responded promptly to customer complaints or requests for assistance in a professional manner.
  • Communicated effectively with other staff members regarding customer needs or concerns.
  • Adhered to proper cash handling procedures when accepting payments from customers.
  • Processed credit card transactions quickly and accurately using the point of sale system.
  • Followed daily opening and closing procedures including counting money in register drawer.
  • Provided excellent customer service by being friendly, courteous and helpful at all times.
  • Performed general cleaning duties such as sweeping floors, washing dishes, emptying trash cans.
  • Managed multiple tasks simultaneously while maintaining focus on quality assurance.

Server

9Five Kitchen and Bar
Linthicum Heights, MD
03.2024 - 07.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took orders from customers accurately and promptly.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on the cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, and restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Took reservations over phone and in person.
  • Checked identification for guests who appeared under age 21.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Assisted in setting up banquet tables and chairs for events.
  • Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.

Server

Cracker Barrel
Linthicum Heights, MD
07.2023 - 02.2024
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

North County High School
Glen Burnie, MD
06-2024

Skills

  • Food Service
  • Upselling strategies
  • Table Setting
  • Food safety knowledge
  • Food presentation
  • Menu creation
  • Upselling
  • Menu Memorization
  • Customer Service
  • Cash Handling
  • Financial translations
  • Listening
  • Excellent work ethic
  • Quick Learner
  • Customer-focused
  • Phone orders
  • Accurate sales transactions
  • Cleanliness and sanitation
  • Cross-training
  • Efficient multitasking

Affiliations

  • Reading
  • Sports
  • Hiking

Accomplishments

  • Navy and Marine JR ROTC
  • Varsity Lacrosse
  • Varsity Crew

References

References available upon request.

Timeline

Cafe Attendant

Xanterra Parks & Resorts
09.2024 - 10.2024

Server

9Five Kitchen and Bar
03.2024 - 07.2024

Server

Cracker Barrel
07.2023 - 02.2024

High School Diploma -

North County High School

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Parker Ballard