Parker Baum
Clovis,NM
Summary
Dynamic professional skilled in communication and adaptability, consistently achieving and surpassing set initiatives. Recognized for problem-solving aptitude and organizational skills, driving continuous improvement and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal strengths, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Route Sales Representative
Frito-Lay
04.2024 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Assisted with sorting and organizing stockroom items.
- Processed customer payments and kept accurate financial records.
Customer Account Specialist
Worldwide Express
07.2021 - 03.2024
- Used Salesforce and Wexnet to keep accurate records pertaining to freight shipments and account notes.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Tracked and maintained visibility of shipments to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
- Reduced customer complaints by implementing effective communication strategies.
- Recognized as a top performer within the team, consistently meeting or exceeding performance metrics related to customer satisfaction.
- Adhered to standards of quality and service as well as all compliance requirements.
- Investigated customer credit references and approved credit lines.
Retail Merchandiser
Tractor Supply Company
08.2020 - 07.2021
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Arranged consistent shelves, bins, and racks at three locations by following established planograms.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Maintained store assets with effective loss prevention strategies.
- Greeted store customers and discussed needs.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Team Lead Sales Associate
Tractor Supply Company
01.2019 - 07.2020
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
- Optimized resource allocation by analyzing workload distribution among team members and adjusting assignments as needed to maximize productivity.
- Boosted employee morale through recognition programs and fostering a supportive work environment.
- Developed strong relationships with key clients, ensuring their continued loyalty and repeat business.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Shipping Dock Associate
Walmart Distribution Center
01.2019 - 12.2019
- Increased workplace safety through regular inspections and maintenance of equipment.
- Maintained a clean and organized work environment, promoting efficiency and reducing accidents on the dock.
- Reduced shipping errors by maintaining clear communication with warehouse staff and truck drivers.
- Contributed to company cost savings by identifying opportunities to consolidate shipments when possible.
- Adhered to strict safety protocols during dock operations which contributed to an accident-free working environment.
- Optimized loading processes for faster turnaround times, resulting in increased productivity.
- Loaded and unloaded trucks carefully following proper lifting techniques to prevent injuries among team members.
- Demonstrated agility in adapting to changing priorities on the dock which resulted in smooth workflow transitions.
- Assisted in training new employees, sharing best practices for efficient dock operations.
- Utilized computerized systems for order entry, tracking, and documentation purposes, streamlining the shipping process.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Loaded bulk and route delivery trucks with warehouse goods.
- Disposed of damaged or out-of-code products under approval of operations team.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
High School Diploma -
Plains High School
Plains, TX05.2011
Skills
- Stock Rotation
- Sales Goals
- Team Support
- Safe Vehicle Operation
- Product Distribution
- Time Management
- Organizational Skills
- Adaptability and Flexibility
- Task Prioritization
- Continuous Improvement
- Problem-solving aptitude
Timeline
Route Sales Representative
Frito-Lay
04.2024 - Current
Customer Account Specialist
Worldwide Express
07.2021 - 03.2024
Retail Merchandiser
Tractor Supply Company
08.2020 - 07.2021
Team Lead Sales Associate
Tractor Supply Company
01.2019 - 07.2020
Shipping Dock Associate
Walmart Distribution Center
01.2019 - 12.2019
High School Diploma -
Plains High School
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