Deliver products: Ensure timely and accurate delivery of Coca-Cola products to designated stores and customers.
Keep products up to date: Monitor and manage product inventory, ensuring all products are fresh and meet company standards.
Arrange products by expiration dates: Organize products on shelves or displays according to expiration dates to prioritize the sale of older items.
Organize products to produce appeal for consumers: Arrange products neatly and strategically to enhance visual appeal and attract consumer attention in-store.
Maintain professional and courteous relations with customers and store owners: Interact politely and respectfully with customers, store employees, and owners to foster positive relationships.
Assist lead driver in any necessary tasks: Support the lead driver with tasks such as loading/unloading, route planning, or handling customer inquiries as needed.
Maintain protocol while driving the company vehicles: Adhere to all traffic laws, safety protocols, and company policies while operating Coca-Cola delivery vehicles.
Business Contact Manager
Catucky Derby Inc
04.2022 - 12.2023
Manage pickup and delivery routes: Ensure timely execution of routes within strict time windows, optimizing efficiency.
Supervise 15-20 employees: Provide leadership and direction, adjusting team size based on location needs.
Coordinate employee schedules: Develop and maintain rotating schedules to meet operational demands.
Train new employees: Lead onboarding and training to ensure new hires align with company standards.
Address employee concerns: Handle complaints and coordinate resolutions to maintain a positive work environment.
Assign drivers to daily routes: Allocate drivers to routes and trucks for efficient operations.
Monitor employee performance: Track progress and provide support during shifts.
Inspect company trucks and equipment: Ensure vehicle and equipment maintenance for safety and efficiency.
Complete incident and complaint documentation: Manage paperwork for incidents, complaints, and missing packages.
Resolve customer and employee issues: Act as a point of contact for complaints and missing package inquiries.
Assist with overflow packages/routes: Provide support for additional routes or deliveries as needed.
Business Contact Manager
Home Packages Inc
11.2020 - 04.2022
Oversee pickup and delivery routes: Ensure the timely execution of routes within strict time constraints, optimizing efficiency and service quality.
Supervise a team of 15 employees: Provide leadership, guidance, and support to a team, ensuring high performance and adherence to company standards.
Conduct employee training: Facilitate the onboarding and training of new employees, ensuring a smooth integration into operational procedures.
Develop and manage weekly schedules: Create and maintain employee schedules to ensure appropriate staffing and efficient operations.
Assign drivers to daily routes and vehicles: Allocate drivers to specific routes and trucks to optimize route efficiency and meet operational needs.
Monitor employee performance: Track employee progress during shifts, providing feedback and ensuring adherence to operational standards.
Ensure vehicle and equipment maintenance: Regularly inspect and monitor the condition of trucks and company equipment to ensure safety and reliability.
Complete incident and complaint documentation: Accurately manage paperwork for incidents, customer complaints, and missing packages.
Coordinate with customers and employees on issues: Serve as a point of contact to address and resolve complaints, as well as manage inquiries regarding missing packages.
General Laborer
Biloxi Public Works
01.2017 - 11.2020
Operate heavy machinery: Skillfully operate backhoe, skid steer, and knuckle boom debris truck to perform various tasks efficiently and safely.
Obtain and utilize Class A CDL: Acquired a Class A Commercial Driver’s License to enhance qualifications and contribute further value to the company.
Maintain storm water infrastructure: Perform maintenance and replacement of storm drain culverts and ditches to ensure proper drainage and prevent flooding.
Provide city beautification services: Contribute to urban beautification efforts through landscaping, clean-up, and other public service tasks.
General Laborer
D'Iberville Public Works
04.2016 - 01.2017
Provide city beautification services: Contribute to urban beautification efforts through landscaping, clean-up, and other public service tasks.
Support general city operations: Provide a wide range of general services as needed to support the city’s infrastructure and community needs.
Supervise probationary crew: Lead and manage a team during their probationary period, ensuring tasks are completed efficiently while adhering to safety protocols.