Parker Dominguez
Silverton,OR
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
Work History
Director of Operations
Wright Security Enterprises
01.2018 - 10.2024
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Developed and maintained client relationships to grow business and improve account retention.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Contributed to organizational strategic direction to improve products and services.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Program Manager
Work Unlimited
01.2016 - 01.2018
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Oversaw program compliance with requirements, schedule and budget.
- I effectively used my skills with time management and interpersonal communication every day in order to get my tasks completed to give the individuals that I support the best care possible.
- I utilized my knowledge of person-centered plan building to create and help author ISPs and all supporting documentation.
- Authored BSPs/Safety Plans for the individuals I supported to ensure they had the best care possible.
Residential Service Provider
Work Unlimited
01.2016 - 03.2016
- I was a Residential Service Provider (RSP) at Department 6 in Monmouth, Oregon.
- Supported individuals experiencing Developmental/Intellectual Disabilities (DD/ID).
- Gained expertise in interacting with individuals facing intellectual and developmental disabilities
- Mastered patience while working across language barriers
- Offered consistent in loco parentis support for individuals with intellectual disabilities
Sales Associate
Dick's Sporting Goods
01.2015 - 01.2016
- Employed as Sales Associate in team sports department
- Enhanced customer service by providing prompt assistance with in-depth product location awareness
- Craft detailed explanations highlighting product applications
- Trained new associates in effective sales techniques
- Assisted in communicating with Spanish-speaking customers
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Pacific Firs Lumber
07.2015 - 09.2015
- Employed as lumber sticker and stacker
- Operated and maintained lumber machinery efficiently
- Translated discussions ensuring understanding between Spanish-speaking employees and management
Office Manager
02.2012 - 09.2015
- Provided support to various assisted living facilities experiencing understaffing
- Facilitated interactions among community members and their families
- Managed resident financial accounts
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Crew Trainer
McDonald's
06.2012 - 04.2014
- Trained crew members for efficient shift operations
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Assisting the crew if they fell behind when needed, taking orders, and dealing with customers face to face.
- Prepare food and work on the food manufacturing line.
Education
Chemeketa Community College
Salem, Oregon01.2020
Madras High School
Madras, Oregon01.2015
University Of Oregon
Eugene, OregonSkills
- Leadership training
- Process Improvement
- Operations Oversight
- Strategic planning and execution
- Capital Spending
- Risk Mitigation
- Analytical Thinking
- Effective Communication
- Contract Administration
- Revenue Generation
- Workforce Planning
- Strategic Planning
- Process Improvements
References
References available upon request.
Timeline
Director of Operations
Wright Security Enterprises
01.2018 - 10.2024
Program Manager
Work Unlimited
01.2016 - 01.2018
Residential Service Provider
Work Unlimited
01.2016 - 03.2016
Pacific Firs Lumber
07.2015 - 09.2015
Sales Associate
Dick's Sporting Goods
01.2015 - 01.2016
Crew Trainer
McDonald's
06.2012 - 04.2014
Office Manager
02.2012 - 09.2015
Chemeketa Community College
Madras High School
University Of Oregon
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