Parker Fisher
Summary
Adept at troubleshooting and repair, I enhanced customer satisfaction by efficiently resolving complex technical issues during my tenure at SWMCO. My expertise in equipment installation and a strong focus on safety led to significant achievements in field service engineering. Skilled in both technical support and customer service management, I consistently exceeded productivity targets, contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Engineer
SWMCO
02.2023 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Project Specialist
Graybar Electric Supply
11.2021 - 02.2023
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Sold low/ medium electrical voltage components to contractor's.
Apprentice Generator Technician
Austin Generator Svc
06.2021 - 11.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
Tire Service Technician
Discount Tire
03.2019 - 06.2021
- Educated customers on proper tire care and maintenance practices, helping them extend the life of their tires and reduce future repair costs.
- Enhanced customer satisfaction by providing timely and accurate tire maintenance services.
- Proactively identified opportunities for process improvements that led to better overall service quality.
- Increased repeat business with exceptional tire repair, replacement, and balancing services.
- Collaborated with other technicians on challenging projects to achieve top-quality results for customers quickly.
- Optimized shop productivity by maintaining clean work areas free from debris or potential hazards that could impede operations or pose risks to staff members'' safety.
- Reduced waste and increased cost savings by accurately assessing tire damage for repairability or replacement necessity.
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Diagnosed and resolved complex tire issues for customers, ensuring optimal vehicle performance.
- Documented tire repair and replacement activities to add to vehicles' service histories.
- Assisted in training new hires on company policies, procedures, and best practices for successful job performance.
- Streamlined workflow by organizing workspace efficiently, ensuring all necessary tools were easily accessible during the service process.
- Managed inventory of tires, tools, and equipment to maintain adequate stock levels for efficient operations.
- Contributed to team success by consistently meeting or exceeding productivity targets in a high-volume setting.
- Maintained a safe work environment by adhering to proper safety procedures and utilizing appropriate personal protective equipment.
- Developed strong relationships with clients through excellent communication skills and personalized attention to their needs.
- Regularly exceeded customer expectations with prompt service completion times and thorough vehicle inspections before returning vehicles to owners.
- Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
- Improved tire service efficiency by streamlining processes and implementing best practices.
- Gained expertise in various diagnostic tools and software applications that contributed significantly towards pinpointing and resolving tire-related issues.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Provided valuable feedback to managers on customer concerns, leading to improved service offerings and increased satisfaction levels.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Sourced tires to meet customer quality and budget needs.
- Educated customers about tire maintenance, repair and replacement.
- Obtained quotes for tires from vendors and negotiated prices.
Education
High School Diploma -
Quest Highschool
Burnet, TX05-2020
Skills
- Remote support
- On-site support
- Troubleshooting and repair
- Equipment installation
- Service documentation
- System diagnostics
- Field operations management
- Customer service management
- Project management
- Mechanical troubleshooting
- Performance testing
- Equipment installation and repair
- Preventive Maintenance
- Technical support
Certification
NFPA 70 E Standards for electrical safety in the workplace course
Received on October 16,2023
Timeline
Field Service Engineer
SWMCO
02.2023 - Current
Project Specialist
Graybar Electric Supply
11.2021 - 02.2023
Apprentice Generator Technician
Austin Generator Svc
06.2021 - 11.2021
Tire Service Technician
Discount Tire
03.2019 - 06.2021
High School Diploma -
Quest Highschool
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