Parker George

Create and manage Building Security Control Plans to help protect Boeing's Proprietary, ITAR, and EAR regulated data, information and technology. Mitigate risks through education, training and compliance checks. Integrated with Site Security Team to provide end to end security solutions to our customers and business partners. Part of the team that oversees the Access Management System (AMS) to provide authorized access to Boeing sites globally.

• Enhanced security measures by conducting comprehensive risk assessments and implementing appropriate protocols.
• Coordinated with other security professionals in the industry to share knowledge and collaborate on best practices, raising the overall standard of protection services available.

• Led onboarding sessions for new hires in order to orient them into the organization's culture.
• Provided employee training on compliance related topics, policies, and procedures.
• Developed and implemented customized training plans for new hires.
• Managed compliance efforts, reporting and audits.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Prepared records and data for regular audits.

• Supervised and monitored security personnel to ensure compliance with company policies and procedures.
• Responded quickly and effectively to emergency situations while maintaining a professional demeanor.
• Maintained accurate documentation of all incidents reported to Security personnel.
• Resolved customer complaints related to security issues in a timely manner.

• Developed and implemented a comprehensive training program for new employees, utilizing instructional design techniques.
• Maintained records of participant attendance and course evaluations.
• Reported training outcomes to management via monthly reports.
• Collaborated with subject matter experts to develop content that met organizational goals.
• Utilized effective communication techniques to coordinate efforts between multiple agencies during emergencies.
• Directed rescue operations at hazardous sites while ensuring the safety of personnel involved.

• Responded to fire alarms and other emergency situations or calls for service.
• Participated in drills and training on techniques, operations and use of equipment.
• Operated vehicles such as pumpers, ladder trucks, ambulances and other specialized apparatus with precision.
• Participated in community outreach initiatives aimed at educating citizens about fire prevention methods.

• Participated in drills and training sessions designed to improve firefighter proficiency levels.
• Performed maintenance on firefighting vehicles and equipment according to departmental protocols.
• Responded promptly to emergency calls from dispatch centers.
• Practiced emergency medical response procedures, such as CPR and First Aid, to assist injured personnel.

• Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.
• Developed and maintained strong relationships with clients to ensure customer satisfaction.
• Identified potential threats and vulnerabilities in networks and systems.
• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.

• Researched potential sources of qualified job applicants using social media platforms such as LinkedIn or Twitter.
• Created job postings to promote open positions in various media outlets, including print and digital advertising.
• Coordinated with Human Resources staff on new hire paperwork and orientation activities.
• Successfully sourced and recruited top-tier candidates for a variety of roles, utilizing creative strategies to attract the best talent.

• Responsible for setting up monthly sales goals and business plans based on P&L findings, in order to ensure that we met and exceeded our MOM and YOY growth projections
• Drive new business into the club through community outreach, forming business relations with local companies, and driving membership referral programs and special events
• Responsible for; recruiting, hiring, and training all club membership positions.
• Resolved customer inquiries promptly and professionally while maintaining a positive attitude.

• Responsible for managing over 30 client accounts, working with multiple vendors and manufactures to acquire specialty items and fulfill client orders
• Collaborated with Purchasing Manager, Operations Manager and Company CEO to improve processes and efficiencies in fulfilling client demands
• Maintaining the financial accounts for all clients through, processing purchase orders, submitting quotes, invoicing clients, and completed all necessary tracking and reporting for each order.

• Directed management of the Customer Service, Tech Support, Rep Support, and Field Service departments
• Maintained employee schedules, and new hire training/orientation
• Developed all curriculums for customer service protocols and training
• Handle all escalated customer concerns and work with BBB (Better Business Bureau), and State Attorney General to resolve open cases against the company
• Under the direction of the COO and Call Center Director, was responsible for writing and creating company policies for continued employee development and training.

• Provided exceptional customer service to internal and external customers, resolving inquiries in a timely manner.
• Developed strong relationships with customers by providing helpful advice and support.
• Ensured compliance with company policies and procedures related to customer service operations.
• Utilized problem-solving skills to identify root causes of customer issues and develop solutions for resolution.