Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Parker Gregory

Poughkeepsie,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Senior Client Success Specialist

Indeed, Inc
10.2021 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
  • Leveraged data analytics tools to monitor client success metrics, enabling informed decision-making and strategic planning.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Collaborated with sales and product teams to address customer success objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Applied effective time management techniques to meet tight deadlines.

Claims Adjuster

Progressive Insurance
08.2021 - 10.2021
  • Documented all investigation activity and presented reports to management.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Verified insurance claims and determined fair amount for settlement.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.

Branch Manager

Enterprise Rent A Car
06.2018 - 04.2020
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Complied with regulatory guidelines and requirements.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Maintained friendly and professional customer interactions.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Boosted sales and customer loyalty through incentive programs.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Business

Bentley University
Waltham, MA
05.2017

Skills

  • Quality Control
  • Conflict Mediation
  • Account Management
  • Data Entry
  • Data Evaluation
  • Relationship Building
  • Inter-department collaboration
  • Customer Relationship Building
  • CRM Software
  • Client Relations
  • Teamwork and Collaboration
  • Computer Skills
  • Recordkeeping strengths
  • Product Education
  • Business Development
  • Client service optimization
  • Negotiation
  • Proficient in Salesforce CRM
  • Product Recommendations
  • Strategic communications
  • Customer Retention
  • Active Listening

Languages

Spanish
Limited Working

Timeline

Senior Client Success Specialist

Indeed, Inc
10.2021 - Current

Claims Adjuster

Progressive Insurance
08.2021 - 10.2021

Branch Manager

Enterprise Rent A Car
06.2018 - 04.2020

Bachelor of Science - Business

Bentley University

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Parker Gregory