Parker Hall
Sales
Batesburg,SC
Summary
Successful Sales professional with 18 years experience managing sales accounts for the largest Electrical Distributor in SC. Maximized top notch customer service while maintaining strong relationships with customers and delivering dependable product availability
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
CEEUS
West Columbia, SC
05.2001 - 06.2023
- Conducted customer service training for new hires.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer data to identify opportunities for upselling services.
- Ensured compliance with applicable laws and regulations related to customer service.
- Assisted in developing strategies to improve the overall customer experience.
- Assisted with marketing campaigns designed to increase sales and promote brand awareness.
- Responded promptly to inquiries from customers about products or services.
- Identified trends in customer issues and provided recommendations for resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Collaborated with other departments such as Sales, Marketing, and Technical Support.
- Provided product information and answered questions regarding features, pricing plans.
- Coordinated with suppliers regarding delivery dates, product availability.
- Managed incoming calls from customers while providing exceptional service.
- Followed up with customers after purchases to ensure satisfaction.
- Tracked orders through shipping companies' websites until they reached their destination.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Oversaw and guided team of 6 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
- Managed processing, scheduling and execution of customer purchase orders.
- Delivered expert technical support to customers and resolved broad array of issues.
- Cross-sold services and products to consistently increase team revenue.
- Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules.
- Traveled to customer locations to resolve on-site issues and promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Consulted with customers regarding needs and addressed concerns.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Education
High School Diploma -
Batesburg-Leesville High School
Batesburg-leesville, SC05.1995
Skills
- Account Management
- Documentation Review
- Order Fulfillment
- Strong Verbal Communication
- Client and Vendor Relations
- Purchasing Assistance
- Inventory Control Assistance
- Supervisory Leadership Team
- Service Recommendations
- Customer Support
- Team Monitoring
- Complaint Resolution
- Conflict Management
- SOP Writing
Affiliations
- My most enjoyable times spent are with my family. I love outdoor and indoor projects. I also enjoy Golfing when time allows.
Training
. Hubbell Power Systems Distribution and Transmission Products
. S&C Company Electrical Distribution Switchgear and Standard Products
. The Durham Company Electrical Enclosures and Metering Products
. Attended How to Lead In a Changing Environment Course
. Four years of Warehouse Material Handling experience
. 18 years of Electrical Coop Sales experience
. 14 years of Line Tools Sales experience
Certification
- Completed the South Carolina Work Ready Credential for Achievement Level 3 on October 26th, 2023 (Scores Include Level 4 for Work Ready Math, Level 4 for Work Ready Data and Level 3 for Work Ready Reading).
References
. Jason Cutler, Director of Operations for Utility Service Agency Electrical Company, 1-919-395-7774
. Mike Pridmore, Territory Sales Manager for Utility Service Agency Electrical Company, 1-864-449-0041
. Kenda Stillwell, Senior Director of Business Development for Custom Truck One Source, 1-260-307-1536
Timeline
Senior Customer Service Representative
CEEUS
05.2001 - 06.2023
High School Diploma -
Batesburg-Leesville High School
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