Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Parker Hawkins

Vineyard ,UT

Summary

Positive and upbeat nursing student pursing a Bachelor of Science Degree. Training completed in mental health, nursing fundamentals, medical terminology, anatomy/physiology, and medication pass. Able to multi-task in fast-paced environments and provide level-headed emergency response. Highly organized with service-oriented approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Vivint Home Security
Lindon, UT
02.2022 - Current
  • Respond to customer emails and phone calls promptly, courteously, and professionally.
  • Ensure customer satisfaction through effective communication skills and problem resolution techniques.
  • Collaborate closely with other departments to resolve complex customer issues quickly and efficiently.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor.

Enrollment Specialist

Waterford Upstart
Orem, Utah
06.2021 - 02.2022
  • Provided guidance to new students on selecting courses and degree requirements.
  • Coordinated with other departments to ensure timely processing of admission applications.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Provided information about class options, educational materials and available services.

Patient Care Technician

Utah Valley Hospital
Provo, UT
01.2021 - 05.2021
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Responded to call lights to assist patients with needs.

Education

Bachelor of Science - Nursing

Provo College
Provo, UT
08-2024

Certification - Nursing Assistant

Utah CNA Training Centers
Provo, UT
02.2021

Skills

  • Medication Pass
  • Patient Observation
  • Active Listening
  • De-Escalation Techniques
  • Patient Relationships
  • Compassionate Caregiving

Certification

  • Basic Life Support - American Heart Association

Timeline

Customer Support Specialist

Vivint Home Security
02.2022 - Current

Enrollment Specialist

Waterford Upstart
06.2021 - 02.2022

Patient Care Technician

Utah Valley Hospital
01.2021 - 05.2021

Bachelor of Science - Nursing

Provo College

Certification - Nursing Assistant

Utah CNA Training Centers

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Parker Hawkins