PARKER HORTON
Tulsa,OK
Summary
Highly motivated and results-driven professional with a proven track record of driving process improvements in complex environments. Expertise in managing projects and collaborating with cross-functional teams to optimize operational performance. Strong understanding of developing and analyzing key metrics and reporting to identify risks and opportunities. Seeking to leverage extensive experience in process optimization and data analysis to support the Sales team in driving growth and streamlining processes.
Overview
10
10
years of professional experience
Work History
Continuous Improvement and Compliance Assurance Analyst
NRG Energy
05.2020 - Current
- Enhanced operational efficiency by identifying and implementing process improvements and automations, resulting in $1.5 million in cost savings and 25,000 hours of efficiency gains in the last 12 months
- Identified and proposed solutions to enhance customer experience and increase retention rates
- Managed compliance projects to ensure adherence to state and federal regulations, demonstrating strong project management skills
- Led cross-functional teams to identify operational gaps, develop solutions, and implement strategies, showcasing effective collaboration
- Researched and implemented new technologies to improve team communication and efficiency through innovation
Operations Analyst
NRG Energy
09.2015 - 05.2020
- Optimized over 100 operational processes, resulting in substantial FTE hour and cost savings, demonstrating a strong ability to collaborate with cross-functional teams and drive process improvements
- Analyzed data for 1.3 million customers and 400,000 products using SQL and Microsoft Excel to support sales, retention, and product strategies, showcasing data analysis and reporting skills
- Provided technical support to call center agents via chat, email, and training sessions, improving customer service efficiency and demonstrating strong communication skills
- Developed and presented operational trend reports to management, identifying areas for improvement
- Generated $360,000 in savings through process optimization and team performance enhancements
Education
Master of Science - Business Administration, MBA
Oklahoma State University
05.2013
Bachelor of Science - Marketing & Management
Oklahoma State University
05.2011
Skills
- Analyzing Data
- Power Automate
- Task Capture
- Microsoft Excel
- Microsoft Office
- Project Mgmt
- Process Improvement
- Six Sigma
- SQL
- Visio
Accomplishments
- Cost Savings Optimization - Implemented process improvements saving $1.5 million annually.
- Process Efficiencies Achieved - Optimized over 100 processes, saving 25,000 hours annually.
- Sales Operations Project - Improved customer experience and sales process efficiencies.
Timeline
Continuous Improvement and Compliance Assurance Analyst
NRG Energy
05.2020 - Current
Operations Analyst
NRG Energy
09.2015 - 05.2020
Master of Science - Business Administration, MBA
Oklahoma State University
Bachelor of Science - Marketing & Management
Oklahoma State University
Similar Profiles
Javon ClementsJavon Clements
Sales Consultant & Team Leader at NRG EnergySales Consultant & Team Leader at NRG Energy
Kalpana ValasapallyKalpana Valasapally
Cloud Devops Engineer at NRG EnergyCloud Devops Engineer at NRG Energy
Jessica ScioneauxJessica Scioneaux
Sr. Associate, Go To Market Retention Strategy at NRG EnergySr. Associate, Go To Market Retention Strategy at NRG Energy
KENNEDY FARTHINGKENNEDY FARTHING
Enterprise and Wholesale Account Manager at Careismatic Brands - Scrubs DivisionEnterprise and Wholesale Account Manager at Careismatic Brands - Scrubs Division
Paxton BaldwinPaxton Baldwin
Team Coordinator/Area Supervisor at Macys Fullfillment CenterTeam Coordinator/Area Supervisor at Macys Fullfillment Center