Parker Houston
Findlay,OH
Summary
Passionate leader with multiple years of experience in amusement park operations. Always striving to build positive work environments, provide excellent guest service, and ensure safe, efficient operation of attractions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ride Operator
Cedar Point
08.2024 - 11.2024
- Followed safety procedures for operating and loading and unloading passengers from attractions.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout every shift, making a strong effort to provide a great guest experience.
Rides Group Leader
Canobie Lake Park
04.2022 - 08.2024
- Trained team members on various attractions by clearly communicating department policies and ride operating procedures.
- Oversaw the safe and efficient operation of attractions, ensuring that team member job duties were being performed correctly and providing positive guest experiences.
- Led by example through displaying excellent guest service and consistently following safety requirements for every ride.
- Created a positive work environment for team members by making personal connections and taking care of their needs as they arose.
- Responded appropriately to attraction faults and emergencies to ensure the safety of guests and team members.
Server
Olive Garden
01.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
99 Restaurants
11.2021 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Facilitated efficient packing of to-go orders at the window and distribution to guests at curbside.
- Created positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered phone calls to take orders, give information and document parties for call-ahead seating.
Rides Trainer
Canobie Lake Park
08.2021 - 10.2021
- Trained team members on select attractions by concisely providing information on department policies and standard operating procedures.
- Created incredible guest interaction by maintaining a positive demeanor and providing great guest service.
- Facilitated unique guest experiences while operating attractions like the Blue Heron Lake Cruise.
Ride Operator
Canobie Lake Park
07.2020 - 08.2021
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between cycles.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Monitored passengers and ride operations and enforced safety regulations.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
Order Selector
Market Basket Warehouse
06.2020 - 07.2021
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
Ride Attendant
Canobie Lake Park
09.2018 - 10.2019
- 2019 Ride Attendant of the Year
- Consistently attended a variety of attractions using standard operating procedures to ensure guest safety.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
Education
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
Bowling Green, OH12-2026
Skills
- Guest Service
- Leadership
- Communication
- Training
- Problem-Solving
- Quick to Learn
- Versatile
- Positive Attitude
Certification
- New Hampshire Commercial Boating License
Timeline
Ride Operator
Cedar Point
08.2024 - 11.2024
Server
Olive Garden
01.2024 - 03.2024
Rides Group Leader
Canobie Lake Park
04.2022 - 08.2024
Host
99 Restaurants
11.2021 - 03.2023
Rides Trainer
Canobie Lake Park
08.2021 - 10.2021
Ride Operator
Canobie Lake Park
07.2020 - 08.2021
Order Selector
Market Basket Warehouse
06.2020 - 07.2021
Ride Attendant
Canobie Lake Park
09.2018 - 10.2019
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
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