Summary
Overview
Work History
Education
Skills
Timeline
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Parker Jarmon

Ogden,UT

Summary

Seeking an exciting, fast-paced, and challenging position in a growth oriented workplace where my experience will significantly contribute to the overall success of the organization and provide opportunities for my career. I am passionate about learning new skill sets and helping others. Very enthusiastic in every aspect and eager to share that energy with my colleagues, as well as having it show in my work and creativity.

Overview

18
18
years of professional experience

Work History

CX Customer Success Specialist II

GoDaddy
05.2021 - Current
  • Informed customers about the status of their account in the onboarding process and set expectations of what to expect moving forward
  • Communicated customers’ requests and needs through internal systems to other departments and teams
  • Assisted customers by problem-solving and troubleshooting solutions to platform access and publishing issues
  • Balanced priorities of answering phone calls with other competing tasks to meet SLA expectations
  • Supported back-end business processes including call scheduling, email triage and billing requests
  • Supported teammates by sharing my experience when they encountered an unknown situation
  • Help a huge company conversion, taking on responsibilities above and outside my role
  • Including Taking Welcome Calls, Customer outreach to convert t hem to our new platform
  • Trained outside departments in my role, so they could help support our customer base.

Platform Operation Specialist

GoDaddy Social
01.2020 - 09.2020
  • Technical support including researching and troubleshooting dynamic, multifaceted platform-related errors in internal and external systems
  • Work on specialized teams to train new hires, communicate with other departments, and complete tasks requiring advanced system knowledge
  • Audit and optimize social media and online review platforms to ensure a consistent online presence for small and medium sized businesses

CX Customer Support Agent

Stitch Fix
05.2005 - 08.2020
  • Assist clients on three different channels while exceeding daily metrics put in place
  • Demonstrate friendly and professional guidance to clients via email providing depth and knowledge of inventory
  • Utilize critical thinking skills in real time when company wide protocols have not been established.

Team Lead

Recovery Unplugged
09.2017 - 01.2020
  • Client Care- taking care of clients’ safety
  • Distributing medication
  • Writing minute notes and shift reports
  • Transportation of clients
  • Handling Urine-analysis and creating spreadsheet documents to randomize

Manager

Daily Juice Café
11.2015 - 09.2017
  • Created Team Building exercises and schedules that paired well with each other
  • Maintained Daily Juice’s Facebook and Yelp account check-ins for my store location
  • Managed front and back of house inventory
  • Configured and implemented new marketing strategies to drive outside sales.

Towne Park
04.2015 - 08.2015
  • Worked with White Lodging to open their brand new hotel
  • Worked with software to hold inventory of car damage and mileage
  • Gained a reputation for putting guests at ease, handling large crowds, and maintaining composure under any circumstance

People's Pharmacy
05.2012 - 06.2014
  • Assisted in allocating customers with proper medications
  • Developed designs and company’s branding
  • Handled front and back of house inventory

Education

Some College (No Degree) - Communications

Austin Community College
Austin, TX

High School Diploma -

Austin High School
Austin, TX
05.2009

Skills

  • Jira and CRM experience
  • Staff Training
  • Conflict Resolution Techniques
  • Effective Customer Communication

Timeline

CX Customer Success Specialist II

GoDaddy
05.2021 - Current

Platform Operation Specialist

GoDaddy Social
01.2020 - 09.2020

Team Lead

Recovery Unplugged
09.2017 - 01.2020

Manager

Daily Juice Café
11.2015 - 09.2017

Towne Park
04.2015 - 08.2015

People's Pharmacy
05.2012 - 06.2014

CX Customer Support Agent

Stitch Fix
05.2005 - 08.2020

Some College (No Degree) - Communications

Austin Community College

High School Diploma -

Austin High School

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Parker Jarmon