Parker Jarmon
Senior Account Manager
Austin ,TX
Summary
Seeking an exciting, fast-paced, and challenging position in a growth oriented workplace where my experience will significantly contribute to the overall success of the organization and provide opportunities for my career. I am passionate about learning new skill sets, building meaningful customer relationships and helping others. Very enthusiastic in every aspect and eager to share that energy with my colleagues, as well as having it show in my work and creativity.
Overview
20
20
years of professional experience
Work History
CSS IIII (Senior Account Management)
GoDaddy
04.2025 - Current
- Managed a portfolio of 47 small business clients, delivering strategic guidance and personalized support to drive business growth and online success.
- Built and maintained long-term client relationships, acting as a trusted advisor and digital solutions expert throughout the customer lifecycle.
- Identified and executed opportunities for upselling and cross-selling GoDaddy products, contributing to revenue growth and product adoption.
- Proactively engaged clients to reduce churn, improve satisfaction, and strengthen loyalty through regular check-ins and tailored success plans.
- Partnered with internal teams (sales, support, and product) to deliver seamless customer experiences and ensure fulfillment of business needs.
- Leveraged deep knowledge of GoDaddy’s tools and services to create actionable solutions aligned with small business goals.
- Tracked and analyzed account health metrics to inform outreach strategies and optimize customer retention.
- Represented the voice of the customer, sharing feedback to influence product development and improve service offerings.
- Served in this function since the start of tenure at GoDaddy, prior to the formal creation of the Level 4 Account Management title.
CX Customer Success Specialist II
GoDaddy
05.2021 - Current
- Informed customers about the status of their account in the onboarding process and set expectations of what to expect moving forward
- Communicated customers’ requests and needs through internal systems to other departments and teams
- Assisted customers by problem-solving and troubleshooting solutions to platform access and publishing issues
- Balanced priorities of answering phone calls with other competing tasks to meet SLA expectations
- Supported back-end business processes including call scheduling, email triage and billing requests
- Supported teammates by sharing my experience when they encountered an unknown situation
- Help a huge company conversion, taking on responsibilities above and outside my role
- Including Taking Welcome Calls, Customer outreach to convert t hem to our new platform
- Trained outside departments in my role, so they could help support our customer base.
Customer Success Specialist III
GoDaddy
11.2024 - 04.2025
- Provided real-time internal chat support to frontline agents, guiding them through complex customer interactions and problem-solving.
- Acted as a subject matter expert (SME) on products, processes, and customer service policies to ensure accurate and efficient support.
- Assisted agents in delivering exceptional customer experiences by offering live coaching, best practices, and step-by-step troubleshooting.
- Played a key role in retention support by advising on customer-save techniques and handling escalated at-risk accounts when needed.
- Supported onboarding and ramp-up of new agents by offering mentorship and immediate assistance during training.
- Took ownership of high-impact customer issues escalated through internal channels, ensuring timely resolution and follow-up.
- Collaborated with leads and QA teams to identify trends, improve knowledge base content, and enhance support workflows.
- Maintained thorough documentation of escalations, coaching sessions, and chat interactions for performance tracking and training purposes.
- Analyzed agent feedback and customer data to recommend improvements to processes, tools, and retention strategies.
- Handled multiple internal chats simultaneously while maintaining accuracy, professionalism, and service-level expectations.
Platform Operation Specialist
GoDaddy Social
01.2020 - 09.2020
- Technical support including researching and troubleshooting dynamic, multifaceted platform-related errors in internal and external systems
- Work on specialized teams to train new hires, communicate with other departments, and complete tasks requiring advanced system knowledge
- Audit and optimize social media and online review platforms to ensure a consistent online presence for small and medium sized businesses
CX Customer Support Agent
Stitch Fix
05.2005 - 08.2020
- Assist clients on three different channels while exceeding daily metrics put in place
- Demonstrate friendly and professional guidance to clients via email providing depth and knowledge of inventory
- Utilize critical thinking skills in real time when company wide protocols have not been established.
Team Lead
Recovery Unplugged
09.2017 - 01.2020
- Client Care- taking care of clients’ safety
- Distributing medication
- Writing minute notes and shift reports
- Transportation of clients
- Handling Urine-analysis and creating spreadsheet documents to randomize
Manager
Daily Juice Café
11.2015 - 09.2017
- Created Team Building exercises and schedules that paired well with each other
- Maintained Daily Juice’s Facebook and Yelp account check-ins for my store location
- Managed front and back of house inventory
- Configured and implemented new marketing strategies to drive outside sales.
Towne Park
04.2015 - 08.2015
- Worked with White Lodging to open their brand new hotel
- Worked with software to hold inventory of car damage and mileage
- Gained a reputation for putting guests at ease, handling large crowds, and maintaining composure under any circumstance
People's Pharmacy
05.2012 - 06.2014
- Assisted in allocating customers with proper medications
- Developed designs and company’s branding
- Handled front and back of house inventory
Education
Some College (No Degree) - Communications
Austin Community College
Austin, TXHigh School Diploma -
Austin High School
Austin, TXSkills
Jira and CRM and Sales Force experience
Accomplishments
GoDaddy top performer in Q4 of 2022 and in Q2 of 2023 (awarded to 59 employees company wide), as well as Tech Titan in Q1 of 2025
Timeline
CSS IIII (Senior Account Management)
GoDaddy
04.2025 - Current
Customer Success Specialist III
GoDaddy
11.2024 - 04.2025
CX Customer Success Specialist II
GoDaddy
05.2021 - Current
Platform Operation Specialist
GoDaddy Social
01.2020 - 09.2020
Team Lead
Recovery Unplugged
09.2017 - 01.2020
Manager
Daily Juice Café
11.2015 - 09.2017
Towne Park
04.2015 - 08.2015
People's Pharmacy
05.2012 - 06.2014
CX Customer Support Agent
Stitch Fix
05.2005 - 08.2020
Some College (No Degree) - Communications
Austin Community College
High School Diploma -
Austin High School
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