Versatile with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 4-year career in logistics and planning. Known for excellent attention to detail and great work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
First Call Environmental
01.2024 - Current
Led regional teams in achieving operational excellence through effective resource allocation and process optimization.
Developed training programs to enhance team performance and ensure adherence to operational standards.
Implemented key performance indicators to track productivity and identify areas for improvement across multiple locations.
Trained new technicians on safety practices, proper equipment usage, and hazardous material management techniques.
Inspected storage facilities to identify potential hazards and recommend improvements for safety compliance.
Led team in conducting drills simulating emergency response scenarios involving hazardous materials to enhance preparedness.
Prepared detailed reports documenting hazardous material handling processes and incidents for regulatory review.
Created an entirely new staffing model called "Retention Through Personnel Investment" that I presented formally to the CEO. This staffing model was adopted and is currently in use.
Maintained inspection-ready manifest documentation for review by supervisor.
Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
Audited hazardous waste daily to assist with pick-up scheduling and maintain necessary safety controls.
Prevented potential exposure incidents by effectively communicating safety guidelines and expectations to new team members during onboarding.
Managed upward of 10 technicians during several emergency and scheduled calls per week.
Consistently worked over 40 hours per week.
Specialist
Army Reserve
03.2018 - Current
Exercised versatility in fast-paced, agile work environments.
Participated in ongoing training and compliance activities.
Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Worked in small groups to accomplish complex goals within tight deadlines and standards.
Displayed leadership in accomplishing assignments and learning new skills.
Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
Developed expertise in small arms use, care and accountability.
Performed inspections to keep equipment in working order.
Conducted training to improve troops' abilities.
Assisted in development of weapons and tactics.
Analyzed operational procedures to improve efficiency and support mission readiness.
Coordinated training exercises, enhancing team performance and tactical preparedness.
Assisted in logistics planning, optimizing resource allocation for missions.
Provided mentorship to junior personnel, fostering professional development and skill enhancement.
Analyzed operational data to enhance mission readiness and resource allocation.
Hazmat Technician
First Call Environmental
01.2023 - 06.2023
Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
Handled oxygen and gas monitors and mercury vapor analyzer.
Delivered excellent customer service using effective interpersonal and problem-solving skills.
Tracked chemical inventories and environmental sampling.
Conducted hazardous waste assessments to ensure compliance with safety regulations and protocols.
Operated and maintained specialized equipment for the safe handling of hazardous materials.
Collaborated with team members to develop and implement emergency response procedures for hazardous incidents.
Operations Manager
Great Central Transport Inc
05.2022 - 03.2023
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Presented performance and productivity reports to supervisors.
Connected with clients and developed strategies to achieve sales and customer service goals.
Enforced federal, state, local and company rules for safety and operations.
Measured and reviewed performance via KPIs and metrics.
Handled upward of 200 calls and emails per day from customers and internal employees.
Shift Supervisor
Marco's Pizza
02.2018 - 10.2020
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking.
Planned and managed resources to consistently meet production, quality and cost goals.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Checked orders for quality and completeness.
Made up to 200 pizzas during an 8 hour shift.
Education
Some College (No Degree) - Criminal Justice
Sinclair Community College
Dayton, Ohio
Skills
System Installation
Customer Relations
Supply Management
Problem-solving
Team leadership
Operations management
Customer service
Hazardous waste storage
Occupational health standards
Transportation safety protocols
Hazard communication
Site safety inspections
EH&S reporting
Continuous learning attitude
Personal protective equipment
Decontamination procedures
Site inspections
Confined Space Entry and Rescue
Waste disposal management
Hazardous materials handling
Emergency response planning
Environmental audits
Contaminated site cleanup
Accident investigations
Transportation manifests
Accomplishments
July 2025 - Created new staffing model to support emergency response personnel called "Retention Through Personnel Investment" which was rolled out company-wide in August 2025
June 2025 - Became a member of the First Call Next Gen Leaders Forum, where the most successful area managers get time each week with the CEO to create and share new ideas to keep a fresh but goal oriented mindset flowing throughout the organization
November 2024 - Recipient of the First Call Environmental Wild Card Award for consistently creating new strategies and techniques to streamline the complex work load of the Emergency response world.
Promoted to Area Manager after 6 Months with the company. (First Call Environmental)
Certification
40 HAZWOPER Training Certificate - 2023
Confined Space Entry Certificate - 2023
Confined Space Rescue Certificate - 2024
DOT Hazardous Materials Handling and Transportation Certificate - 2024