Parker Lambrecht
San Antonio
Summary
Dynamic insurance professional with extensive experience in customer service, consistently excelling in operational efficiency and client satisfaction. Strong communication, problem-solving, and project management skills complement a proven track record of adapting to challenges and delivering impactful results. Committed to fostering positive relationships while driving continuous improvement within teams and processes. Passionate about leveraging expertise to contribute to organizational success and enhance the customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Professional
USAA
03.2025 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Enhanced cross-selling success by identifying complementary products that would further protect clients' assets, or reduce liability exposure.
- Maintained accurate records across multiple systems, ensuring swift access to insurance solutions, and minimizing errors.
- Reviewed policyholder inquiries, providing timely and accurate responses to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline communication between departments regarding claims handling.
- Processed eligibility and benefits verification and authorization requests.
- Utilized CRM software to manage client relationships.
- Contributed to agency success by meeting monthly sales targets.
Manager
Santikos Entertainment
10.2024 - 02.2025
- Managed daily operations, boosting efficiency, and guest satisfaction through streamlined processes.
- Ensured compliance and quality service via rigorous employee training and regulation adherence.
- Cultivated a positive work culture, improving team morale, and service quality through effective training.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Analyzed feedback to address service gaps, significantly elevating customer satisfaction ratings.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Developed performance plans, enhancing productivity, and service delivery with measurable improvements.
Team Member
Santikos Entertainment
09.2023 - 10.2024
- Engaged guests with friendly greetings, fostering a positive atmosphere, and enhancing the overall customer experience.
- Coordinated with team members during peak hours, optimizing workflow, and significantly improving service speed and efficiency.
- Streamlined food handling processes, ensuring compliance with safety standards, and reducing incident reports by maintaining a safe environment.
- Monitored cleanliness in high-traffic areas, identifying key maintenance needs that led to noticeable improvements in overall guest satisfaction.
- Implemented efficient workflow strategies, significantly reducing service wait times, and enhancing overall guest satisfaction.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on tasks.
Paraprofessional Aide
Crestview Elementary School
10.2021 - 05.2023
- Facilitated office tasks to improve school operations and communication efficiency.
- Created supportive environments, enhancing students’ emotional well-being and school experience.
- Monitored student activities for safety and engagement, improving behavior, and participation.
- Monitored student progress, documenting observations to inform instructional adjustments and interventions.
- Implemented behavior management strategies effectively, leading to decreased disruptions in the classroom and after-school settings.
- Led initiatives to improve communication between staff, parents, and students regarding educational goals and achievements.
- Served as a liaison between parents, guardians, teachers, and school administrators regarding student progress or concerns.
- Improved student engagement through the use of hands-on activities and real-world examples relevant to their lives.
Sales Associate
University Co-Op
08.2018 - 11.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels using point-of-sale systems, ensuring product availability and accuracy.
- Implemented promotional displays to increase product visibility and drive sales engagement.
- Collaborated with team members to develop effective merchandising strategies that improved store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Member Service Representative
Planet Fitness
05.2016 - 07.2017
- Assisted members with inquiries, enhancing customer satisfaction and retention.
- Processed membership applications efficiently, ensuring accurate data entry and compliance.
- Managed front desk operations, greeting members and maintaining a welcoming environment.
- Resolved member concerns promptly, fostering positive relationships and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Monitored facility cleanliness and safety standards, addressing issues proactively for member comfort.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Enforced rules and held customers accountable for not following gym regulations.
- Achieved monthly sales quotas by providing compelling membership tours, educating potential members on benefits, and effectively handling all inquiries and sign-ups.
Education
Bachelor's of Science - Radio-Television-Film
University of Texas At Austin
Austin, TX06-2021
Skills
- Service excellence
- Project execution
- Effective communication
- Proficient conflict resolution
- Strategic sales planning
- Critical thinking and analysis
- Flexible problem-solving
- Employee supervision
- Workflow optimization
- Strong organizational skills
Certification
- Texas Department of Insurance
- Personal Lines Property and Casualty License
Timeline
Insurance Professional
USAA
03.2025 - Current
Manager
Santikos Entertainment
10.2024 - 02.2025
Team Member
Santikos Entertainment
09.2023 - 10.2024
Paraprofessional Aide
Crestview Elementary School
10.2021 - 05.2023
Sales Associate
University Co-Op
08.2018 - 11.2019
Member Service Representative
Planet Fitness
05.2016 - 07.2017
Bachelor's of Science - Radio-Television-Film
University of Texas At Austin
Certifications
Digital Marketing Certification
NYU Tandon School of Engineering