Summary
Overview
Work History
Education
Skills
Timeline
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Parker Lewis

Dallas,GA

Summary

Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install and advise in the management of software and hardware.

Overview

24
24
years of professional experience

Work History

IT Technical Support Consultant

GTL Enterprises
10.2004 - Current
  • I provide affordable, proactive IT management and support to growing businesses.
  • My unique framework for delivering managed IT services encompasses a wide range of proactive services designed to keep applications up and running, ensuring both individuals and businesses remain productive.
  • I drive collaborative interactions and offer feedback mechanisms that foster communication and desirable behaviors within a clearly defined and agreed-upon organizational model.
  • I conduct intake processes, including document review, stakeholder interviews, and surveys, to evaluate the current effectiveness of your existing service delivery model. Based on assessments and the latest industry standards, all within budget, I offer recommendations to optimize your enterprise architecture for better accessibility, security, and convenience.
  • I am also responsible for developing and implementing information security standards, procedures, and guidelines across multiple platforms and system environments.
  • Updates management on security, controls awareness, and other regulatory requirements/standards, ensuring the ability to obtain Active Security Clearance as required.

Help Desk Support Technician

John Harland
02.2000 - 08.2004
  • Served as Lead Desktop Support Technician on project team upgrading Production applications and databases on Windows/Linux operating systems.
  • Monitored, maintained, and supported Windows 201x servers/ Linux Servers both hardware and software.
  • Advanced understanding of LAN and WAN design, administration and support.
  • Documented new processes for smooth transitions and troubleshooting.
  • Providing support for corporate security initiatives such as intrusion detection, virus and malicious code protection, operating systems security support, networking, and firewall administration.
  • Monitoring compliance of security policies and system controls. Implementing corrective actions and recommendations resulting from security assessments and ensuring an appropriate post-mortem analysis of all information security breaches, violations, and incidents are reported and acted on accordingly.
  • Identifying and assessing systems controls risk and exposure for new and existing infrastructure.
  • Collaborate with internal and external audit teams for regulatory compliance.

Education

Bachelor of Science - Computer Science

University of Alabama At Huntsville
Huntsville, AL
05.1997

Skills

  • Outstanding background in the field of troubleshooting simple and intricate tech applications
  • Expert in remote and on-site consultation within an IT environment
  • Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking and more
  • Prepared to work on weekend, rotational and night shifts
  • Team representative
  • Help desk support

Timeline

IT Technical Support Consultant

GTL Enterprises
10.2004 - Current

Help Desk Support Technician

John Harland
02.2000 - 08.2004

Bachelor of Science - Computer Science

University of Alabama At Huntsville

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Parker Lewis