Parker McEachin
Jacksonville,FL
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Service Advisor
Davis Nissan of Jacksonille
Jacksonville, FL
02.2024 - 02.2025
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Surpassed sales goals through implementation of successful marketing strategies.
- Greeted customers and addressed their needs in a professional manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Ensured that all customer inquiries were handled promptly and accurately.
- Maintained records of customer interactions and transactions.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
Keith Pierson Toyota
Orange Park , FL
02.2023 - 01.2024
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Strengthened customer retention by offering discount options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Greeted customers and addressed their needs in a professional manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor
Duval Honda
Jacksonivlle , FL
04.2022 - 12.2022
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Strengthened customer retention by offering discount options.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
- Greeted customers and addressed their needs in a professional manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
High School Diploma -
Orange Park High School
Orange Park, FL05-2021
Skills
- Vehicle assessment
- Bill preparation
- Service scheduling
- Service estimates
- Service order flow
- Reporting and documentation
- Customer retention
- Cost estimation
- Conflict resolution
- Product training
- Goal-oriented mindset
- Price quoting
- Repair quality inspections
- Performance goals
- Call center operations
- Team collaboration
- Team player mentality
Affiliations
- Billards/Pool
Timeline
Service Advisor
Davis Nissan of Jacksonille
02.2024 - 02.2025
Service Advisor
Keith Pierson Toyota
02.2023 - 01.2024
Service Advisor
Duval Honda
04.2022 - 12.2022
High School Diploma -
Orange Park High School
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