Summary
Overview
Work History
Education
Skills
Baking
Timeline
Generic

Parker Miethe

Kissimmee,FL

Summary

Excellent communicator and dependable team player with strong understanding of the hospitality industry. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven leader accomplished in bringing in new customers and maximizing revenue. Persuasive communicator with personable style.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Bankers Life and Casualty
06.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.

Restaurant Manager/Waitress

Sopapillas
02.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Front Desk Manager

Trace Salon
01.2017 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, salon information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Streamlined check-in and check-out processes for a smoother guest experience.

Manager/Baker

Crumbl Cookies
05.2019 - 12.2020
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Kilwins Chocolates & Ice Cream
04.2013 - 10.2018
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Packaged chocolate items for delivery or pickup.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
  • Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.

Receptionist

Adult Learning Program at Lee University
01.2017 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

No Degree - Business Administration

Lee University
Cleveland, TN

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Team Player
  • Active listener
  • Food safety and sanitation
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Packaging
  • Team Management

Baking

I love to learn new ways to bake delicious treats for every family. Baking is my safe space and where I can find calm in the midst of chaos. My favorite things to bake are cookies and mini cheesecakes. I am the second oldest daughter of nine kids and I've always loved to foster a relationship with my younger brothers and sisters through sharing my passion for baking. Creating community through a simple act brings a smile to my face.

Timeline

Insurance Agent

Bankers Life and Casualty
06.2023 - Current

Restaurant Manager/Waitress

Sopapillas
02.2022 - Current

Manager/Baker

Crumbl Cookies
05.2019 - 12.2020

Front Desk Manager

Trace Salon
01.2017 - 02.2022

Receptionist

Adult Learning Program at Lee University
01.2017 - 03.2018

Manager

Kilwins Chocolates & Ice Cream
04.2013 - 10.2018

No Degree - Business Administration

Lee University

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Parker Miethe