Parker Miles
Goodlettsville,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Has become a jack of all trades, working in various industries in the 6+ years in the workforce.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Price Point Furniture
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained Excel spreadsheet regarding daily sales and calculated profits for company and individual salespeople though merchandise, delivery charges and protection plans.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly, ensuring to gather all necessary information needed to pass along to the service department and touched base regularly to ensure problem is resolved promptly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Kept and maintained a detailed daily call log for all service concerns for manager to look back on.
- Filed finance applications and communicated regularly with the teams of Synchrony Bank, Great American, Snap finance and Progressive finance to ensure customers' experience was as easy and smooth as possible.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Made calls to customers daily in regards to deliveries to ensure that all information on file was correct and actively communicated with warehouse team to ensure deliveries went as smoothly as possible.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- When business was slow, walked the sales floor to ensure all items were properly tagged and priced.
- Able to find tags for missing products by finding manufacturer ID or simply by looking at the piece and determining through cross referencing different manufacturer websites.
Floral Clerk
Haggen Northwest Fresh
03.2022 - 07.2022
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Assisted with monthly inventory counts.
- Set up and broke down holiday and seasonal displays.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Utilized floral design techniques to craft unique floral arrangements.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Prepared potted plants and bouquets based on customer requirements.
- Nurtured flowers to maintain quality and promote longevity.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Cashier/Customer Service Cashier
Windmill Gardens
02.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Maintained proper care of all plants throughout different greenhouses.
- Acquired vast knowledge of various plants. Houseplants, annuals, perennials.
- Able to give customers in depth, accurate and easy to remember care instructions for various plants.
Education
High School Diploma -
Sumner Senior High
Sumner, WA03.2020
Skills
- Product Knowledge
- Report Generation
- Paperwork Processing
- Account Updating
- Call Management
- Data Collection
- Information Security
- Scheduling
- Complaint Resolution
- Problem-Solving Abilities
- Critical Thinking
- Conflict Resolution
- Prioritization
- Reading Comprehension
- Spreadsheets
- Quality Assurance Controls
- Documentation
- Warranty Service
- Proofreading
- POS Systems Expert
- Administrative Support
- Client Relations
- Shipping Procedures Understanding
- Problem Resolution
- Active Listening
- Professional Telephone Demeanor
- Recordkeeping Strengths
- Product and Service Solutions
- Record Preparation
- Office Equipment Proficiency
- Multi-Line Phone Talent
- Order Fulfillment
- Delivery Scheduling
- Computer Proficiency
- Call Center Operations
- Conflict Mediation
- Quality Control
- Customer Service
- Money Handling Abilities
- Order Processing
- Microsoft Excel
- Live Chat Support
- Staff Training
- Service Upselling
- Filing
- Credit Adjustments
- Call Triaging
- Floral Design
- Event Planning
- Public Relations
- Social Media Management
- Writing Skills
- Childcare (managed in-school daycare for daily period in High School after exceling in Child Development)
- Team Work
Timeline
Customer Service Representative
Price Point Furniture
04.2023 - 10.2023
Floral Clerk
Haggen Northwest Fresh
03.2022 - 07.2022
Cashier/Customer Service Cashier
Windmill Gardens
02.2019 - 04.2020
High School Diploma -
Sumner Senior High
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