Parker Neilon

• Oversee daily operations for four franchise locations, generating $1.7 million in combined annual revenue.
• Manages a team of four managers and 15 to 20 frontline employees across all locations, driving accountability, consistency, and performance.
• Increased year-over-year revenue by 26% through targeted sales initiatives, customer service improvements, and local marketing efforts.
• Maintains labor costs of 20% while improving employee retention through optimized scheduling and employee engagement programs.
• Ensures full compliance with brand standards, health and safety regulations, and financial controls across all units.
• Implemented SOPs and cross-location training programs, leading to improved operational consistency and customer satisfaction scores.
• Conducts regular performance reviews and coaching sessions with store-level managers to develop leadership pipelines.
• Played a key role in opening four new locations, handling site selection, staffing, and launch execution.
• Developed training programs to improve staff performance and skills.
• Implemented process improvements to streamline operational workflows, consistent in all four studios.
• Leads daily strategic planning sessions to align team goals with business objectives.
• Manages all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
• Create schedules and monitored payroll to remain within budget.
• Built and maintained loyal, long-term member relationships through effective communication and member retention programs.

• Territory sales representative for the roofing division

• Generated a pipeline of $30,000 new net opportunities in 3 months

• Ranked as a top performer with an increase of 15% over goal during my tenure