Parker Ogle
Summary
Proven leader with a track record of enhancing team performance at Starbucks through effective training and decision-making. Excelled in maintaining high customer satisfaction by resolving complaints with thoughtful solutions. Skilled in employee training and customer service, ensuring safety and organizational standards were surpassed.
Overview
3
3
years of professional experience
Work History
Shift Lead
Starbucks - Ingles
12.2020 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Barista Trainer
Ingles - Starbucks
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
Barista
Ingles - Starbucks
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Cashier
Ingles
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
BBA - Business
University of Georgia
Athens, GA05.2027
High School Diploma -
Jones County High School
Gray, GA05.2023
Skills
- Detail focused
- Offer exceptional customer service
- Experienced trainer
- Proven Leader
- Fluent in most PC/Mac applications
- Reliable
Volunteer Experience
Jones County District Attorney's Office - October 2022-May 2023
- Oversaw incoming case files from local law enforcement
- Created one sheet summaries of cases outlining the case
- Reviewed dash-cam/body-cam footage from law enforcement to find evidence
- Researched case law and prior decisions to aid prosecutors in presenting their case
Timeline
Shift Lead
Starbucks - Ingles
12.2020 - 07.2023
Barista Trainer
Ingles - Starbucks
Barista
Ingles - Starbucks
Cashier
Ingles
BBA - Business
University of Georgia
High School Diploma -
Jones County High School
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