Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Parker Orozco

Fort Worth,TX

Summary

Dedicated and detail-oriented Police Communication Specialist with 5 years of experience in emergency dispatch and radio communication. Proven leader and departmental trainer with a strong track record of professionalism, rapid decision-making, and effective coordination during high-pressure incidents. Recognized for exceptional communication skills, team collaboration, and problem-solving abilities. Seeking to leverage operational expertise and leadership qualities in a Supervisor of Police Communications role to enhance departmental efficiency and emergency response outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Police Communication Specialist

BNSF Railway – Police Department
03.2022 - Current
  • Coordinate train-related emergency notifications, boosting response times across 28 states.
  • Confirm wanted suspects and stolen vehicles, ensuring precise NCIC data entry.
  • Facilitate real-time emergency communication, enhancing efficiency and safety.
  • Monitor security footage to identify threats, ensuring safety at all rail yard locations.
  • Handle 150+ daily calls, providing critical support to citizens and law enforcement agencies.
  • Provide continuous support to law enforcement agencies, train dispatchers, BNSF Special Agents and other BNSF departments enhancing overall public safety through efficient communication.
  • Provide ongoing training and support to team members, improving overall team performance and communication.
  • Streamline security badge activation processes, improving access control efficiency across multiple departments.

Dispatcher Team Lead

American Medical Response
09.2020 - 02.2022
  • 911 emergency medical call taker / Emergency EMS dispatcher
  • Managed non-emergent hospital transfers, optimizing patient flow and reducing wait times.
  • Coordinated with Fire, Police, and EMS to enhance inter-agency communication.
  • Created detailed logs for emergency calls, improving data accuracy and resource allocation.
  • Led team in emergency dispatch, ensuring rapid response and departmental coordination.
  • Answered calls cordially, addressing concerns and questions effectively.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Billing Clerk

Vandergriff Acura
05.2019 - 08.2020
  • Streamlined vehicle trade payoffs and billing, enhancing financial precision
  • Leveraged skills in inventory management and vehicle invoicing to optimize operations
  • Ensured accurate and compliant incentive management and ledger posting, collaborating with finance team
  • Managed daily banking transactions, ensuring meticulous financial record-keeping

Warranty/Cancellation Administrator

Grubbs Infiniti
09.2018 - 05.2019
  • Ensured timely and accurate disbursements in refund check administration, achieved zero discrepancies
  • Collaborated with finance team to reconcile aftermarket monthly statements, improving financial accuracy
  • Streamlined warranty cancellations and remittances, enhancing operational efficiency and customer satisfaction

Administrative Assistant

Vandergriff Chevrolet
03.2016 - 09.2018
  • Ensured seamless communication through departmental coordination
  • Upheld financial compliance, safeguarding company assets
  • Prepared comprehensive financial reports in line with company standards

Education

Bachelor of Arts - Organizational Leadership And Emergency Management

Colorado State University - Global Campus
Pueblo, CO
02-2026

Associate of Arts -

Tarrant County College
Arlington, TX
05.2018

High School Diploma -

Arlington High School
Arlington
06.2016

Skills

  • Dispatch coordination
  • Call handling
  • Radio communication
  • Multitasking and organization
  • Training new hires
  • Customer service
  • Active listening
  • Team collaboration
  • Dispatching procedures

Accomplishments

    Dispatcher of the Year at American Medical Response - 2021

Certification

  • TCOLE certification at Texas Commission of Law Enforcement
  • Full access certification at NCIC/TCIC
  • CJIS certified at Criminal Justice Information System
  • CPR Certified at American Red Cross
  • IS-42.a Social Media in Emergency Management
  • IS-100 Introduction to Incident Command System at FEMA
  • IS-144 Telecommunicators Emergency Response Taskforce (TERT) at FEMA
  • IS-200 Basic Incident Command System for Initial Response at FEMA
  • IS-235.c Emergency Planning
  • IS-242 Effective Communication at FEMA
  • IS-244.b Developing and Managing Volunteers
  • IS-350 Mitigation Planning for Tribal Communities
  • IS-360 Preparing for Mass Casualty Incident at FEMA
  • IS-393.b Introduction to Hazard Mitigation
  • IS-558 Public Works and Disaster Recovery
  • IS-700 Into to NIMS at FEMA
  • IS-703 NIMS Resource Management at FEMA
  • IS-800 National Response Framework at FEMA
  • IS-907 Active Shooter at FEMA
  • IS-951 DHS Radio Interoperability at FEMA
  • IS-2700 National Mitigation Framework, An Introduction

Timeline

Police Communication Specialist

BNSF Railway – Police Department
03.2022 - Current

Dispatcher Team Lead

American Medical Response
09.2020 - 02.2022

Billing Clerk

Vandergriff Acura
05.2019 - 08.2020

Warranty/Cancellation Administrator

Grubbs Infiniti
09.2018 - 05.2019

Administrative Assistant

Vandergriff Chevrolet
03.2016 - 09.2018

Bachelor of Arts - Organizational Leadership And Emergency Management

Colorado State University - Global Campus

Associate of Arts -

Tarrant County College

High School Diploma -

Arlington High School