Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic
Parker Pipkin

Parker Pipkin

Norman,OK

Summary

Customer-oriented & Serviced-focused General Manager with over seven years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Popeye's Restaurants
01.2024 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant General Manager

Slim Chickens
09.2022 - 01.2024
  • Manage scheduling to ensure adequate staffing and labor for all shifts.
  • Conduct regular labor assessments to maximize productivity.
  • Accomplish department objectives by managing staff and delegating time and tasks.
  • Monitor and manage all the restaurant’s invoices, budget, expenses, and revenue.
  • Control costs by optimizing inventory, controlling portions, and waste reduction.
  • Implement inventory management procedures to track and control stock levels.
  • Conduct regular inventory counts and ensure proper usage.
  • Schedule delivery trucks and order supplies as needed every week.
  • Analyze financial reports and make informed decisions to maximize profitability.
  • Oversee daily restaurant operations, including open and closing procedures.
  • Conduct regular equipment inspections to ensure proper usage.
  • Conduct regular operations assessments to ensure proper procedures are being followed.
  • Source and negotiate with vendors for quality ingredients and supplies.
  • Manage relationships with suppliers and ensure reasonable pricing and timely deliveries.
  • Develop and execute marketing strategies to attract and retain customers.
  • Ensure the restaurant operates in compliance with local, state, and federal regulations.
  • Maintain required licenses, permits, and health inspections.
  • Schedule proper maintenance on equipment as needed.
  • Develop and evaluate short-term and long-term business goals and strategies and adjust as needed.
  • Constant development and training of staff to exceed in all areas.
  • Lead by example, motivating and inspiring staff to deliver exceptional service.
  • I was recruited to be the Assistant General Manager of the Slim Chickens Norman location after being recognized for my previous history of hard work in the company as a Crew Leader.

Crew Leader/ Manager

Cava
06.2022 - 09.2022
  • Manage labor, create schedules, control and count inventory, and control and count revenue.
  • Maintain quality service by enforcing quality and customer service standards and resolving customer service issues.
  • Ensure proper procedures and cleanliness overall throughout the entire shift.

Crew Leader/ Manager

Slim Chickens
10.2021 - 06.2022
  • Maintain staff by proper recruiting, orienting, training, coaching, counseling, and disciplining employees.
  • Accomplish staff results by communicating job expectations, monitoring, and evaluating results.
  • Develop and define objectives and enforce proper procedures.
  • Maintain quality service by enforcing quality customer service standards and resolving customer service issues.
  • Maintain a safe, secure work environment that is operated with teamwork.
  • Ensure proper procedures and cleanliness overall throughout the entire shift.

Crew Leader/ Manager

Tropical Smoothie Café
08.2020 - 10.2021
  • Knowledgeable and proficient in each position within the café and successfully completed the Certified Trainer Program.
  • Ensure each station is operating to the proper standards while monitoring, training and coaching crew members during each shift to ensure brand standards are upheld.
  • Manage labor, create schedules, control inventory, control counting revenue and making bank deposits.
  • Handle unsatisfied customers requests such as refunds while delivering hospitality to each customer that visits.
  • I was promoted to a management position and transferred to a new location after being recognized for my hard work as a crew member.

Crew Member

Tropical Smoothie Café
08.2019 - 08.2020
  • Greeted and took the order of each customer.
  • Assembled and served fresh food and smoothies.
  • Prepare and monitor food and smoothie work stations.
  • Prep the food before putting it on the line.
  • Maintained a clean work space including kitchen, lobby & restrooms.

Cook and Expo

Raising Cane’s
01.2019 - 07.2019
  • Prepared the food for guests in a timely fashion and maintained cleanliness in the workspace.

Host and Busser

T.G.I. Friday’s
03.2017 - 12.2018
  • Greeted and sat the guests promptly while tending to the guests needs and requests.
  • Cleaned, sanitized and prepared each table and back of the house.
  • Answered telephone calls and organized seating reservations.

Education

High school Diploma -

Noble High School

One Year of College Completed - undefined

Lonestar Community College

Skills

  • Advertising and marketing
  • Sales
  • Profit generation
  • New business development
  • Problem resolution
  • Team leadership
  • Schedule management
  • Sales analysis
  • Staff training/development
  • Operations management
  • Quality management
  • Budget coordination

Accomplishments

  • Lead the company through a record-high sales in the franchise for a Grand Opening, achieving 137k in the first week of being operational.
  • Supervised team of 45+ staff members & 6+ lower-level management members.
  • Proactively resolved product issue through consumer testing before opening of new location with soft openings for certain groups of the community, such as first responders, church groups, etc.
  • Achieved exponential growth in applicants by introducing Higherme.com software for the hiring of staff.
  • Generated over $2 million in first 7 months open through proper marketing initiatives and business case development.
  • Earned the “Rookie of the Year” Award in 2024 for leading the most profitable store in the franchise within my first year of being Operating Partner.
  • Reduced labor goal by 2% weekly through proper scheduling and staff development.

Personal Information

Date of Birth: 03/10/01

Certification


  • Servsafe certified: Active until February 2029.


Languages

Spanish
Limited Working

Timeline

General Manager

Popeye's Restaurants
01.2024 - Current

Assistant General Manager

Slim Chickens
09.2022 - 01.2024

Crew Leader/ Manager

Cava
06.2022 - 09.2022

Crew Leader/ Manager

Slim Chickens
10.2021 - 06.2022

Crew Leader/ Manager

Tropical Smoothie Café
08.2020 - 10.2021

Crew Member

Tropical Smoothie Café
08.2019 - 08.2020

Cook and Expo

Raising Cane’s
01.2019 - 07.2019

Host and Busser

T.G.I. Friday’s
03.2017 - 12.2018

One Year of College Completed - undefined

Lonestar Community College

High school Diploma -

Noble High School

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