Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parker Privett

Cullman

Summary

Dynamic retail leader with a proven track record at Petsmart, excelling in team management and customer service. Achieved significant sales growth through strategic merchandising and effective loss prevention measures. Skilled in employee training and fostering positive relationships, driving both team performance and customer satisfaction. Committed to operational excellence and continuous improvement.

Overview

6
6
years of professional experience

Work History

Assistant Store Leader

Petsmart
07.2024 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Created training modules in partnership with HR for new hires.
  • Trained new-hires on type procedures to better service customers.
  • Worked with customer service representatives to handle escalated customer issues.
  • Reduced customer issues by Number% with introduction of surveys and questionnaires.
  • Supervised Number co-workers.
  • Managed team workload to reach production targets.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.
  • Developed solid professional relationships to broaden efficiency of Type department.
  • Completed monthly and quarterly Type reports for senior management.
  • Conducted new-hire trainings Number times per year.
  • Increased sales revenue by Number % each quarter.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
  • Collaborated with cross-functional teams on projects aimed at improving overall store performance and customer experience.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Implemented inventory control measures to reduce shrinkage and improve store profitability.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Merchandise Inventory Leader

Petsmart
12.2021 - 07.2024
  • Evaluated supplier performance regularly, ensuring that contracts were fulfilled in a timely and cost-effective manner while maintaining the highest possible quality standards for merchandise items received.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing stock turnover rates.
  • Coordinated special events such as clearance sales or seasonal promotions to drive traffic into the store while effectively liquidating excess inventory items quickly at attractive prices for consumers.
  • Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
  • Streamlined the inventory management process for enhanced organization and product accessibility.
  • Improved merchandise inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
  • Implemented an efficient system for receiving merchandise shipments, expediting processing times and availability on the sales floor.
  • Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
  • Optimized space utilization in storage facilities by implementing creative organizational solutions that maximized capacity without sacrificing ease of access or product preservation quality standards.
  • Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
  • Increased sales revenue with strategic merchandise placement and effective visual merchandising techniques.
  • Ensured compliance with company policies regarding merchandise handling, storage conditions, safety protocols, and operational guidelines within the department.
  • Conducted regular competitor analysis to stay informed on industry trends, popular products, and pricing structures.
  • Utilized advanced inventory management software tools to monitor stock levels accurately and generate detailed reports for review by upper management.

Associate Lead With Keys

Petsmart
01.2020 - 12.2021
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Utilized analytical skills to identify sales trends and adjust merchandising strategies accordingly to capitalize on opportunities for growth.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
  • Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.

Pet Care Specialist

Petsmart
02.2019 - 01.2020
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Documented pet care activities, immunizations and treatments delivered.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
  • Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
  • Modified or help others modify pet behavior with proven, safe strategies.

Education

Highschool Diploma -

Cullman County
Cullman, AL
05.2019

Skills

  • Customer relationships
  • Store operations
  • Health and safety
  • Team management
  • Team development
  • Staff management
  • Task delegation
  • Employee management
  • Recruiting and hiring
  • New hire training
  • Policy enforcement
  • Employee scheduling
  • Store maintenance
  • Merchandise display
  • Stock management
  • Sales promotions
  • Product promotion
  • Sales coaching
  • Loss prevention
  • Human resource policies
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and positive
  • Store merchandising
  • Team leadership
  • Verbal and written communication
  • Flexible schedule
  • Customer experience management
  • Cash management
  • Store opening and closing
  • Work Planning and Prioritization
  • Employee training
  • Conflict resolution
  • Operations management
  • Stock replenishment
  • Documentation and reporting
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Payroll management

Timeline

Assistant Store Leader

Petsmart
07.2024 - Current

Merchandise Inventory Leader

Petsmart
12.2021 - 07.2024

Associate Lead With Keys

Petsmart
01.2020 - 12.2021

Pet Care Specialist

Petsmart
02.2019 - 01.2020

Highschool Diploma -

Cullman County

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Parker Privett