Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Parker Richardson

Round Rock,TX

Summary

I am a highly successful operations leader and overall manager with a proven track record of over 20 years management experience, from store-level assistant manager to Director of operations with over 600 employees. At Jack Allen's Kitchen and Salt Traders Coastal Cooking I was instrumental in all aspects of the company including: Concept Design, Building Design, Construction Oversight, Hiring, Store Openings, Marketing, and All Daily Operations. I have driven growth and efficiency across multiple restaurant units with hundreds of staff members and 7 general managers under my supervision. As an expert in data analysis and fostering staff development, I successfully designed and implemented a comprehensive digital system that encompassed and enhanced all business operations and customer service while achieving significant cost reductions.

Overview

13
13
years of professional experience

Work History

Director of Operations

Jack Allen's Kitchen / Salt Traders Coastal Cooking
01.2021 - 05.2024
  • Oversaw daily operations across 7 restaurant units, ensuring seamless coordination of tasks and efficient execution of new procedures and rollouts for over 600 employees.
  • Responsible for design, implementation, and training of a new program that integrated every aspect of the business at all units into one digitized system. Including; Scheduling, Inventory, Hiring, P&L statements, Accounting, Invoice entry, POS system operation, Interstaff communication and Payroll.
  • Coached and held General Managers responsible for hitting monetary goals as well as balancing those goals with efficient and hospitable customer service.
  • Oversaw day-to-day production activities in accordance with business objectives and insured the highest quality product was created by the individual teams.
  • Responsible for upholding and maintaining culture.
  • Analyzed and organized all pertinent data to develop effective strategies to manage operating costs.
  • Coordinated with contractors, vendors, and maintenance personnel to ensure smooth consistent product as well as fully operational buildings.

General Manager

Salt Traders Coastal Cooking
04.2016 - 01.2021
  • Founded, Designed, Implemented, and Operated a new restaurant concept from scratch.
  • Grew the business in Round Rock until we were successful enough to open a second location, which I then in turn Designed, "Built", and Operated in Austin until becoming the Director of Operations for the whole company and it's sister restaurants.
  • Analyzed sales data to identify trends, inform menu development, and adjust pricing strategies.
  • Collaborated with marketing teams to execute promotional campaigns that increased foot traffic and revenue.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Mentored and trained all subsequent managers and staff, fostering leadership skills and enhancing team cohesion across departments.

Assistant General Manager / Assistant Manager

Jack Allen's Kitchen
08.2011 - 04.2016
  • Instrumental in managing and growing the restaurant brand from one unit to three units before designing new concept.
  • Hired and trained all staff at new store openings
  • Customer service and staff relations were my main focus to ensure a welcoming environment for guests and staff alike.
  • Managed daily operations, ensuring consistency of food quality and hospitality above all else.
  • Developed training programs to improve team performance, moral, staff retention, and operational efficiency.
  • Collaborated with owners and general manager to streamline existing processes from the guests at the front door to the farmers at the back, while reducing costs to insure business growth.
  • Analyzed performance metrics and costs to identify trends and implemented technologies to affect change in areas where needed.

Education

Computer Animation / Graphic Design

Art Institute of Dallas
Dallas, TX

High School Diploma -

Duncan High School
Duncan, OK

Skills

  • Overall Business Operations
  • Advanced Knowledge of Sales Strategies and Business Growth
  • Excels in High-Volume and Fast-Paced Environments
  • Encourages Staff Confidence with Unparalleled Staff Retention
  • Data Analysis and Systems Consolidation
  • Food Preparation and Service Expert
  • Expedition Planning
  • Setting and Achieving Goals
  • Guest Experience Expert

Accomplishments

    Designed, Built, Operated, and Grew a new restaurant concept to multiple locations.

    Developed myself from a restaurant server in a company with 1 location to Director of Operations of a 7 unit, 600+ employee company less than 10 years. Being integral in the building and opening of the 6 new units.

    Highly skilled in Data Analysis and System Implementation. I converted every operating system including: POS systems, Inventory, Ordering, AP, Scheduling, Hiring, P&L Statements, Recipes, and more, to one integrated system across 7 stores.

    Expert in Planning and Execution. I have Planned and Completed 2 separate circumnavigations of the Planet, including multiple long-distance expeditions on 4 continents.

    Customer Service and Staff Relations Expert!

Timeline

Director of Operations

Jack Allen's Kitchen / Salt Traders Coastal Cooking
01.2021 - 05.2024

General Manager

Salt Traders Coastal Cooking
04.2016 - 01.2021

Assistant General Manager / Assistant Manager

Jack Allen's Kitchen
08.2011 - 04.2016

Computer Animation / Graphic Design

Art Institute of Dallas

High School Diploma -

Duncan High School

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