Parker Rivera
El Monte,CA
Summary
Highly motivated and hard-working Associate with extensive customer service experience across various fields. Outgoing individual dedicated to providing the best experience for both staff and guests from the very first interaction. Detail-oriented and maintains thorough records of actions performed for bookkeeping and reporting purposes. Works well under constant pressure and am always eager to assist anyone in need.
Overview
10
10
years of professional experience
Work History
Administration Assistant
Red Helmet Training
06.2016 - Current
- Developed & updated spreadsheets to track, analyze, and report on performance & sales data.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word & prepared PowerPoint presentations.
- Maintained adequate stock of company-provided material based on the client's demands.
- Provided rapid office equipment repair & maintenance and arranged services with vendors when needed.
- Recorded expenses and maintained accounting records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted & distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces & materials, documenting discussions, and distributing meeting notes.
Lead Kiosk Attendant
Cerritos College Student Health Services
08.2021 - 01.2024
- Answered any questions or concerns an individual had and directed them to appropriate departments based on their needs.
- Developed new employees and ongoing performance assessments of current employees.
- Displayed friendly, outgoing, and energetic behavior to provide a warm & welcoming atmosphere.
- Greeted staff, students, and visitors, helped them check in to campus, and provided any directional assistance they needed.
- Handled complaints, provided appropriate solutions & alternatives, and followed up to achieve resolution.
- Worked independently with minimal supervision.
Machine Operator
Mike's Micro Parts
12.2017 - 01.2020
- Assessed equipment after each production run and performed preventive maintenance to ensure machines ran smoothly.
- Calibrated, tested, and adjusted machine settings & controls in preparation for production operations.
- Complied with company & OSHA safety rules and regulations.
- Followed tooling instructions & product specifications to determine and implement operational sequences.
- Identified malfunctions or failures by routinely monitoring & analyzing equipment operations.
- Kept detailed production records, identified hold-ups, and reported production issues to the respective manager.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated machining equipment safely with a team of operators.
- Read & interpreted blueprints & schematics for production runs.
- Set up & ran machinery to produce exceptional products with tight tolerances.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
In-Store Associate
In-N-Out Burger
12.2014 - 01.2018
- Responded to questions regarding store policies and addressed customer concerns effectively.
- Managed the cash register by handling cash, counting change, and organizing coupons and high-value bills.
- Collaborated with the host to restock condiments in the dining room, maintained a clean environment, and upheld company values.
- Greeted guests, assisted them with their food choices, and accommodated their needs.
- Provided a high level of customer service to ensure an enjoyable experience for guests.
- Kept the backroom area well organized for easy and efficient access to necessary items.
- Delivered quick and accurate service to guests as needed.
- Thoroughly reviewed guest orders to ensure accuracy and preemptively resolve any potential issues.
- Maintained high-quality standards and exceptional customer service even during peak hours and high traffic volumes.
Education
Phlebotomy Training Specialists
West Covina, CA01.2025
Cerritos College
Norwalk, CA05.2024
Skills
- BLS Certified
- Venipuncture
- Order of Draw
- Specimen Handling
- Finger Sticks
- Patient Care
- Laboratory Procedures
- Communication & Collaboration
- Detail Oriented
- 10 Years of Customer Service
- Telephone Etiquette
- Administrative Tasks
- Inventory & Supply Management
Certification
CA Licensed Phlebotomy Technician I
BLS Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Kiosk Attendant
Cerritos College Student Health Services
08.2021 - 01.2024
Machine Operator
Mike's Micro Parts
12.2017 - 01.2020
Administration Assistant
Red Helmet Training
06.2016 - Current
In-Store Associate
In-N-Out Burger
12.2014 - 01.2018
Phlebotomy Training Specialists
Cerritos College
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