Parker Sells
Columbus,OH
Summary
Upbeat problem solver with outstanding coordination and memorization skills. 10+-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Ambitious server with 14 years of experience boosting company sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining products or customer service solutions, and aspects of items or options of resolving customers needs or conflict resolution. Logical salesperson focused on upselling 80-90% of customers resulting in additional earnings for restaurant and tips.
Overview
8
8
years of professional experience
Work History
Server
Fado Pub
Dublin , Ohio
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Manager
Mellow Mushroom
Dublin , Ohio
02.2017 - 07.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed restaurant marketing, sales building and community involvement.
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
- Developed unique events and special promotions to drive sales.
Kitchen Manager
Piada Italian Street Food
Hilliard, OH
03.2012 - 11.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Recording Engineer - Recording Arts Technology
Chillicothe Recording Workshop
Chillicothe, OH08.2010
Basic Studies -
Thomas Worthington High School
Worthington, OH04.2009
Skills
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Team Player
- Customer Service and Rapport
- Cool Under Pressure
- Order Accuracy and Delivery
- Warm and Friendly
- Conflict and Complaint Resolution
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Hospitality Service Expertise
- Guest Relations Management
- Natural Leadership
- Anticipating Guest Needs
- Billing and Payment Processing
- Guest Inquiries
- Daily Specials Memorization
- Suggestive Selling
- Guest Accommodations
- Guest Satisfaction
- Cocktail Knowledge
- Adaptable and Flexible
- Advanced Troubleshooting
- Heavy Machinery Operation
- Ditching Work
- Property Disposal
- Miter Saws
- Power Sanders
- Electrician Assistance
- Cement Mixing
- Concrete Removal
- Able to Lift 30 Pounds
- Materials Salvage
- Marble and Tile Cutting
- Drywall Patching
- Wall Repair
- Maintenance and Repair
- Grass Cutting
- Drywall Painting
- Customer Needs Assessments
- Bathroom Remodeling
- Lawn Care
- Construction Methods
- Basic Electrical Knowledge
- Loose Insulation
- Scissor Lifts
Accomplishments
- Achieved #1 mellow mushroom kitchen out of all locations in Ohio for quality production and guest satisfaction as well as #1 kitchen in lowest food waste and product loss through effectively helping with properly restructuring and retraining all kitchen staff with the knowledge and skills to work as one unit and maintain a expectation that dosnt Waiver in quality or functionality no matter the customer volume.
- Collaborated with team of 2 in the development of Managing a entire back of house kitchen
Timeline
Server
Fado Pub
10.2021 - Current
Kitchen Manager
Mellow Mushroom
02.2017 - 07.2020
Kitchen Manager
Piada Italian Street Food
03.2012 - 11.2015
Recording Engineer - Recording Arts Technology
Chillicothe Recording Workshop
Basic Studies -
Thomas Worthington High School
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