Summary
Overview
Work History
Education
Skills
References
Timeline
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Parker Smith

Chapel Hill,NC

Summary

Results-driven General Manager known for high productivity and efficient task completion. Specialized in event management, customer satisfaction strategies, and staff development to ensure smooth operations at every event, venue, or store. Excel in leadership, communication, and problem-solving to drive team performance and achieve sales goals.

Overview

5
5
years of professional experience

Work History

Athletics Retail General Manager

Follett Higher Education Group
Chapel Hill, NC
08.2023 - Current
  • Manage merchandise and retail sales for all UNC athletics events and various NCAA & ACC championships.
  • Oversee storefront operations open 6 days a week
  • Increased football revenue by $290,381 and men's basketball revenue by $96,207 in first year.
  • Initiated marketing campaigns with UNC to promote store products and services effectively.
  • Develop innovative NIL strategies to strengthen Carolina brand and attract recruits.
  • Analyze sales reports to pinpoint areas for improvement and success.
  • Monitor customer buying habits and market trends to optimize sales.
  • Oversee competitor activities to maintain competitive pricing and product range.
  • Create weekly employee schedules based on availability and the sports calendar.

Senior Production Manager

RevelXP
State College, PA
10.2020 - 07.2023

Oversaw operations of turnkey tailgating events for Penn State University, Army Westpoint, University of Maryland, and Buffalo Bills.

Managed operations for turnkey events at University of Pittsburgh, West Virginia University, and special events for Pittsburgh Steelers.

Led full-time and part-time staff in State College and Pittsburgh Offices to maintain professional practices and high-quality service.

Cultivated relationships with university athletic departments and Buffalo Bills to enhance collaboration.

Hired, trained, and scheduled labor according to budgetary constraints for each event.

Monitored budgets and approved purchases across multiple venues to ensure financial compliance.

Assisted clients with logistics for special events including graduations, weddings, and athletic recruiting.

Oversaw warehouse inventory management, OSHA compliance, vehicle maintenance, equipment transfers, and quality control.

Education

Bachelor of Science - Sports Studies

East Carolina University
Greenville, NC
12-2019

Skills

  • Performance Analysis
  • Event Management
  • Operations Management
  • Schedule Management
  • Distribution Management
  • Advertising and marketing
  • Service Quality Improvement
  • Sales

References

References available upon request.

Timeline

Athletics Retail General Manager

Follett Higher Education Group
08.2023 - Current

Senior Production Manager

RevelXP
10.2020 - 07.2023

Bachelor of Science - Sports Studies

East Carolina University