Parker Swank
North Salt Lake,UT
Summary
I am a hardworking, punctual employee. I pride myself on my work ethic, and how adaptable I can be. I am very outgoing, and good with customers and coworkers alike. I have experience in operating forklifts, food, and helping customers.
Overview
9
9
years of professional experience
Work History
Operations Agent
DHL Express
Salt Lake City, Utah
08.2020 - Current
- Documented changes made in response to customer requests or feedback.
- Analyzed data to identify trends in customer service requests and feedback.
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
- Tracked shipments from vendors to ensure timely delivery of products or services.
- Responded promptly to customer inquiries via phone, email or chat platforms.
- Coordinated with other departments to resolve customer inquiries and complaints.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Port of Subs
Salt Lake City, Utah
06.2016 - 08.2020
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts, refunds, credits or change due to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Followed company security procedures for handling large sums of money.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Completed day-to-day duties accurately and efficiently.
Dock Worker
Sidwell Air Freight
Salt Lake City, UT
02.2018 - 06.2020
- Packed boxes and stock using organizational guidelines.
- Conducted regular maintenance checks on equipment used at the dockside.
- Monitored container levels for proper stacking heights before securing them for transportation purposes.
- Followed company policies related to security measures while handling packages.
- Cleaned and maintained dock areas including warehouses, storage yards, and workstations.
- Loaded and unloaded cargo from vessels, trucks, and railcars.
- Participated in company training programs to learn new skills and promote workplace safety.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Utilized hand tools such as hammers, wrenches, screwdrivers as needed.
- Inspected incoming shipments for damages or discrepancies.
- Operated forklifts to move cargo around the dock area.
- Inspected cargo for damage or defects.
- Ensured that all safety protocols were followed while working on the dockside.
Education
High School Diploma -
Kearns High School
Kearns, Utah05-2019
Skills
- Six sigma methodologies
- Lean principles
- Operational efficiency
- Process documentation
- Analytical thinking
- Multitasking
- Time management abilities
- Effective communication
- Hazardous materials handling
- Team collaboration
- Decision-making
- Problem-solving
- Airport Safety Procedures
- Continuous improvement
- Goal setting
- Teamwork and collaboration
- Ramp operations
- Problem-solving aptitude
- Reliability
- Attention to detail
- Problem-solving abilities
- Interpersonal skills
- Professionalism
Timeline
Operations Agent
DHL Express
08.2020 - Current
Dock Worker
Sidwell Air Freight
02.2018 - 06.2020
Cashier
Port of Subs
06.2016 - 08.2020
High School Diploma -
Kearns High School