Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Parker Willis

Ramsay,MI

Summary

Retired U.S. Army SGT with 6+ years of experience in leadership, team development, and high-pressure decision-making. Proven track record in operations management and customer service. Seeking to leverage military discipline and management experience in a civilian leadership role.

Overview

6
6
years of professional experience

Work History

Area Supervisor

Domino's
Ironwood, USA
01.2025 - Current
  • Supervised daily operations across multiple store locations, ensuring consistent quality, service, and cleanliness standards.
  • Monitored and improved key performance indicators (KPIs), including labor cost, food cost, and customer satisfaction scores.
  • Implemented company initiatives and promotional campaigns, boosting regional sales by 22% within the first quarter.
  • Conducted regular audits and inspections to enforce compliance with health, safety, and corporate policies.
  • Analyzed store performance reports and coached underperforming locations to meet or exceed goals.
  • Facilitated hiring, onboarding, and ongoing training programs to strengthen store leadership and team capabilities.
  • Managed labor scheduling and staffing strategies across stores to maintain efficiency and reduce overtime expenses.
  • Resolved escalated customer complaints and operational issues, maintaining high levels of customer satisfaction.

General Manager

Domino's
Ironwood, USA
03.2024 - 01.2025
  • Managed daily operations of a busy pizza store, overseeing all aspects of food preparation, customer service, and staff management.
  • Implemented cost-saving measures by optimizing inventory levels and reducing waste, resulting in over a 50% decrease in food costs.
  • Developed and implemented training programs for new employees to ensure consistent quality standards and excellent customer service.
  • Maintained accurate financial records including cash handling procedures, payroll management, and expense tracking.
  • Created weekly work schedules based on forecasted demand while considering employee availability and labor budget constraints.

Squad Leader

U.S. Army
Colorado Springs, USA
01.2019 - 04.2023
  • Operated and maintained field communications equipment.
  • Established and commanded field communications.
  • Planned and briefed personnel on missions.
  • Reviewed disciplinary and other adverse actions and made recommendations.
  • Aided superiors in the planning, resourcing and execution of more than 40 mounted and dismounted operations.
  • Maintained 100% accountability of all assigned equipment worth more than 5 Million USD.
  • Surveyed and analyzed terrain to determine optimum equipment placement and use.
  • Communicated urgent orders and directions effectively to team of 6 personnel.
  • Expert in tactical and technical guidance.
  • Successfully led and operated within a team of 6 personnel through high risk and high stress scenarios.

Education

High school diploma -

Tartan Senior High School
Oakdale, MN
05.2018

Skills

  • Integrity
  • Communication
  • Mentoring
  • Recruiting
  • Customer service
  • Team management
  • Microsoft Office
  • Profit and Loss
  • Leadership
  • Cash handling
  • Preventive maintenance
  • Problem solving
  • Teamwork
  • Hand tools
  • Organization

Affiliations

  • Member of the Gogebic Range Trail Authority

References

References available upon request.

Timeline

Area Supervisor

Domino's
01.2025 - Current

General Manager

Domino's
03.2024 - 01.2025

Squad Leader

U.S. Army
01.2019 - 04.2023

High school diploma -

Tartan Senior High School

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Parker Willis