PARKER WILSON
Peachtree Corners,GA
Summary
Highly-motivated Individual with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Sales Support Administrator
Collins Company
Cumming, GA
01.2023 - Current
- Provided technical support to sales team members in resolving customer issues.
- Researched and resolved customer inquiries related to product orders, pricing, delivery and returns.
- Assisted customers with placing orders for products and services via phone, email or web-based applications.
- Managed incoming calls from customers regarding product availability, order status and other inquiries.
- Processed customer orders accurately within established timelines.
- Maintained accurate records of daily production activities.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
Guest Experience Associate, Seasonal
Truist Park
Atlanta, GA
05.2022 - 10.2022
- Provided a different perspective on marketing strategies and how the organizations reach their target market.
- Resolved customer complaints and inquiries in an efficient manner.
- Collaborated with other team members to maintain high levels of customer satisfaction.
Event Manager Assistant
Run for It Productions
08.2021 - 09.2022
- Assists in event planning, setting up, and organizing 5Ks, 10Ks, and 15Ks
- Helped with managing inventory for each event
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
Guest Experience Associate, Seasonal
State Farm Arena
01.2022 - 05.2022
- Welcomed large volume of guests and improved overall customer service
- Proficiency in understanding the layout of the arena and assists guests in locating various sites throughout the complex
Customer Service
Publix
06.2014 - 12.2021
- Managed the front of the store, ensuring personnel coverage is sufficient to maintain high service standards
Administrative Assistant, Seasonal
McClellan & Associates
01.2016 - 05.2017
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Sport Management -
Kennesaw State University
Kennesaw 05.2022
Skills
- Microsoft Office
- Sales strategy development
- Strong Organization
- Direct Sales
- Quality Control
- Schedule Management
- Workflow Optimization
- Inventory Management
- Staff Management
Timeline
Sales Support Administrator
Collins Company
01.2023 - Current
Guest Experience Associate, Seasonal
Truist Park
05.2022 - 10.2022
Guest Experience Associate, Seasonal
State Farm Arena
01.2022 - 05.2022
Event Manager Assistant
Run for It Productions
08.2021 - 09.2022
Administrative Assistant, Seasonal
McClellan & Associates
01.2016 - 05.2017
Customer Service
Publix
06.2014 - 12.2021
Sport Management -
Kennesaw State University
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