Parketha McCoy
Columbus,Mississippi
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Rentokil-Terminix. Proven track record in logistical planning and resource allocation, significantly reducing scheduling conflicts and enhancing customer satisfaction. Adept at data entry and maintaining attention to detail, consistently achieving deadlines and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Sales Scheduler
Rentokil-Terminix
08.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Commercial Customer Service Representative
Terminix Termite & Pest Control
01.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated with other departments to ensure seamless integration of services for commercial customers.
- Improved response times by creating efficient workflows for handling client inquiries and requests.
- Actively participated in ongoing professional development opportunities, staying up-to-date on industry news and advancements in customer service best practices.
- Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions while preserving company reputation.
- Responded proactively and positively to rapid change.
Residential Sales Scheduler
Terminix Termite & Pest Control
07.2021 - 01.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
IT Specialist
Apple
03.2019 - 06.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
Assistant Apartment Manager
TESCO Properties
03.2016 - 02.2019
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Reduced vacancy rates by effectively showcasing available units to prospective tenants.
- Conducted thorough apartment inspections for maintenance needs, ensuring a safe living environment for all residents.
Education
Bachelor of Arts - Business Administration
Mississippi State University
Starkville, MS08-2013
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Logistical planning
- Excellent communication
Timeline
Sales Scheduler
Rentokil-Terminix
08.2022 - Current
Commercial Customer Service Representative
Terminix Termite & Pest Control
01.2022 - 08.2022
Residential Sales Scheduler
Terminix Termite & Pest Control
07.2021 - 01.2022
IT Specialist
Apple
03.2019 - 06.2021
Assistant Apartment Manager
TESCO Properties
03.2016 - 02.2019
Bachelor of Arts - Business Administration
Mississippi State University
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