Parlen Costa

• Secure a consistent, seamless positive customer experience in store to align with all channels and secure sales and services approach in the store.

• Deliver and lead the commercial action plan for store to ensure the department supports the achievement of the agreed goals for the country, maximizes sales and generates sustained long-term profitability.

• Analyse the qualitative performance of store using Ingka research tools to improve the IKEA mechanical sales.

• Follow up financial goals, KPIs and costs, and take action on deviations.

· Responsible for all selling areas of the store.

· Making decisions regarding commercial range for the store to drive the business.

· Lead Sales Plan and Steer, Merchandising basics, and Product Quality leaders.

· Established goals, analyze the business, and follow up to ensure continuous improvement.

·Ensure that all shops are in “shape as new” and fully stocked at all times throughout the day.

· Supervise, direct, and coordinate daily tasks.

· Provide support to the management team.

· Develop coworkers in becoming familiar with IKEA’s culture.

· Communicate and implement the IKEA range reflecting our priorities.

· Develop the business and deliver results

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Provided all visitor with a positive shopping experience by ensuring all of IKEA standards were met daily.