Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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Parmanand Patram

Lawrenceville,Georgia

Summary

With a proven track record at SITA and Delta Air Lines, I excel in migrating applications to AWS, leveraging Terraform for resource management, and enhancing DevOps practices. Recognized for exceptional collaboration and innovative solutions, my expertise spans cloud technologies and scripting, significantly improving deployment efficiency and system reliability.

Overview

25
25
years of professional experience
1
1
Certification

Work History

DevOps Engineer

Delta Air Lines
Hapeville, GA
02.2024 - Current
  • Project to migrate a bag tracking application from on-premises to AWS
  • Translating architectural plans to AWS resources using Terrraform
  • Downsize design for Development environment
  • Developed Ansible playbooks to automate server setup and application deployments
  • Used AWS secrets manager to store secrets related to Database and app services and used them as part of infrastructure as code to communicate with resources
  • Provided high availability, auto scaling and Fault Tolerance for IaaS, VMs and PaaS solutions
  • Designed Security Groups and network ACLs to control inbound and outbound access to AWS resources
  • Support issues in Development environment
  • Collaborated with developers in order to troubleshoot application related issues quickly.
  • Created CI and CD pipelines with Jenkins and Docker to automate the build process of applications.
  • Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Established clear system performance standards and wrote specifications.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Maintained version control systems such as GitLab for all software development projects.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Coordinated with other teams for successful rollouts of new features or bug fixes.
  • Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
  • Recommended improvements to facilitate team and project workflow.
  • Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
  • Identified opportunities for process improvements to decrease in support calls.
  • Provided support for web servers configuration and maintenance activities.
  • Developed procedures to automate code builds and deployments.
  • Managed infrastructure components including virtual machines, storage devices, networks.
  • Deployed and supported infrastructure automation and configuration management tools.
  • Deployed microservices on Kubernetes clusters in order to increase scalability and availability of services across multiple regions.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Implemented systems automation using scripting languages like Python and Bash.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Senior Lead Infrastructure Engineer

SITA
Atlanta, GA
09.2015 - 10.2022
  • Experience working on short-term and long-term projects in a team, and I was awarded eleven VIA (Values in Action) awards
  • I was a leader in the evaluation and implementation of modern technologies (Git, Azure, AWS, GCP Ansible, Terraform, Packer)
  • We updated the manual application build and deployment using CI/CD pipelines
  • Using the new IaC tools, I created automation using terraform, ansible, bash shell scripting, and python
  • My team was responsible for security audits and data compliance standards
  • I used Hashicorp Packer to automate the creation of the 'golden' templates for various applications and application software
  • Researching and evaluating innovative technologies was part of my task
  • I used Terraform to deliver vSphere, vCloud and Azure Cloud Linux (RHEL and Ubuntu) VMs
  • When Ansible became a mature and growing tool, I refactored the shell scripts and procured Ansible Tower to provide centralization and compliance to the growing number of playbooks
  • We chose Git to version the build tools which were a collection of shell scripts
  • Reporting usage on the vCloud Director private cloud was written using a NodeJS application over API
  • I took over support of this application after the maintainer moved to a different role
  • We tried to use VRA/VRO automation after CA PAM was retired
  • I authored both PAM and VRO workflows
  • Successfully created bash scripts to automate manual system builds reducing delivery times from more than a week to 2 hours
  • Tier III escalations

Infrastructure Build Engineer

SITA
Atlanta, GA
01.2012 - 09.2015
  • System installation and configuration management
  • Proposed and delivered a central server for systems management moving the access of systems to a single point
  • Installed and managed FreeIPA for identity management
  • Travelled to London, England for the go-live of an extremely critical application
  • Attended Redhat Summit twice (Boston and San Francisco)
  • Respond to Tier II escalations
  • Troubleshooting OS issues
  • Hardware troubleshooting
  • Bash scripting to extend monitoring system and perform routine tasks
  • Awarded the VIA (Values in Action) award eight times
  • Involved in numerous high-profile escalated trouble tickets related to service outages and security incidents, including an outage to an airline which caused all the flights to be grounded
  • Conducted systems administration training class in Beijing, China

Linux/Solaris/Oracle Administration

Barnhardt Manufacturing
Charlotte, NC
09.2009 - 08.2010
  • Systems Administration (Linux and Solaris)
  • Oracle database administration
  • ERP (Glovia) price roll-ups
  • Hardware troubleshooting
  • System recovery
  • Wiki documentation authoring/updating

Senior Data Centre Technician

Interland, Inc (Now Aptum Technologies)
Atlanta, GA
01.2000 - 08.2009
  • Server provisioning
  • Tier III escalations
  • System builds
  • Kernel compilation
  • Security hardening
  • Server monitoring

Education

Associate in arts - Data Processing

Tallahassee Community College
Tallahassee, FL

Skills

  • Infrastructure as code
  • Cloud Formation
  • Terraform
  • Azure ARM
  • Scripting
  • Shell
  • Perl
  • Ruby
  • Python
  • Power Shell
  • Bash
  • Cloud Technologies
  • AWS
  • AZURE
  • GCP
  • VMware
  • CI & CD Tools
  • Jenkins
  • Azure DevOps
  • AWS Code Pipelines
  • Source Code Tools
  • SVN
  • GIT
  • GITHUB
  • Bitbucket
  • Containerization Tools
  • Docker
  • GKE
  • AWS ECS
  • Azure AKS
  • Repository management tools
  • Nexus
  • Artifactory
  • Docker Hub
  • Orchestration Tools
  • Docker swarm
  • Kubernetes
  • Networking Protocols
  • TCP/IP
  • DNS
  • DHCP
  • WAN
  • LAN
  • FTP/TFTP
  • SMTP
  • SOAP
  • Application Servers
  • WebSphere
  • WebLogic
  • Nginx
  • Apache Tomcat
  • JBOSS
  • Oracle RAC
  • IBM MQ
  • O/S
  • MacOS
  • Linux
  • Red Hat
  • CentOS
  • Ubuntu
  • Solaris
  • Windows
  • Debian
  • Containerization technologies
  • Task prioritization
  • Script maintenance and updates
  • Scripting languages
  • Incident management
  • Infrastructure automation
  • Security best practices
  • Continuous deployment
  • Configuration management
  • Linux operating system
  • Developer collaboration
  • System administration
  • Maintenance and troubleshooting
  • Effective communication
  • Virtualization technologies
  • Version control systems
  • Monitoring and logging
  • Continuous integration

Certification

  • AWS Certified DevOps Professional (DOP-C02). 12/30/2024. https://www.credly.com/badges/543085bb-2eda-450d-a91c-bae4e6d190d7
  • Microsoft Azure Fundamentals, 01/01/23, https://learn.microsoft.com/en-us/users/parmanandpatram/credentials/e667cb2f1ce0d762
  • Microsoft Certified Azure Administrator, 01/01/24, https://learn.microsoft.com/api/credentials/share/en-us/ParmanandPatram/FE84229D3BC1E699
  • Solaris Certified Systems Administration, 01/01/11
  • Oracle 10g Database Administrator, 01/01/09
  • MCSE, 01/01/99

Affiliations

custom built greenhouse for exotic tropical peppers. chess player. small engine mechanic. facebook marketplace sales

Accomplishments

  • 12 time winner of the SITA Values in Action (VIA) monetary award.
  • iWin Star Award - Shooting Star Winner Q2FY25

Timeline

DevOps Engineer

Delta Air Lines
02.2024 - Current

Senior Lead Infrastructure Engineer

SITA
09.2015 - 10.2022

Infrastructure Build Engineer

SITA
01.2012 - 09.2015

Linux/Solaris/Oracle Administration

Barnhardt Manufacturing
09.2009 - 08.2010

Senior Data Centre Technician

Interland, Inc (Now Aptum Technologies)
01.2000 - 08.2009

Associate in arts - Data Processing

Tallahassee Community College

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Parmanand Patram