PARMENDER GULIA
Canton,MI
Summary
Strategic and results-driven professional with experience owning and optimizing digital workplace tools, including Box, Slack, Everbridge, Aware, UI Path, and Smartsheet. Skilled in cross-functional collaboration, platform optimization, and vendor partnership to improve performance, drive user adoption, and identify cost-saving opportunities. Proven ability to align technology solutions with evolving business needs and operational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
Rivian
06.2023 - Current
- Owned and managed enterprise platforms including Box, Slack, Everbridge, Aware, UI Path, and Smartsheet at Rivian, partnering with cross-functional teams to ensure platform stability, cost efficiency, governance, and alignment with evolving business needs.
- Led a strategic initiative to transition from a per-envelope to a license-based e-signature model, uncovering significant cost-saving opportunities through detailed financial analysis and driving full implementation across different parts of the organization.
- Managed end-to-end migration and change strategy, coordinating cross-functional teams (technical, procurement, and business), executing complex data and workflow migrations with zero data loss, and implementing user communication, shield policies, and streamlined folder structures—ensuring minimal disruption and improved platform efficiency.
- Led the strategic initiative to optimize the Everbridge platform within the organization, serving as Product specialist to align cross-functional stakeholder needs with platform capabilities, and managing the internal roadmap and ensure alignment with evolving business needs.
- Drove the strategic optimization of the Everbridge platform, aligning cross-functional stakeholder needs with platform capabilities, right-sizing licenses, and delivering $1.3M in cost savings.
- Owned the end-to-end RFP process for the Aware platform, gathering cross-functional business and technical requirements, evaluating market alternatives, and selecting a solution that delivered $300K in annual cost savings while meeting operational needs.
- Drove continuous improvement by collecting user feedback, prioritizing feature requests, and collaborating with development teams to implement enhancements based on stakeholder needs.
- Identified a long-term cost-saving opportunity by analyzing platform usage and total cost of ownership, recommending a strategic migration from SharePoint to Google Workspace to reduce licensing and operational expenses.
- Led the end-to-end migration initiative, collaborating with cross-functional teams and vendors to manage technical execution, stakeholder communication, and change management—ensuring smooth transition, minimal disruption, and high user adoption.
- Led platform adoption initiatives by facilitating stakeholder training, creating user documentation, and conducting onboarding sessions to ensure successful rollouts and sustained engagement.
- Developed and presented business cases to senior leadership, highlighting cost-benefit analysis, long-term value, and strategic alignment to secure approval for platform migrations and product investments.
Senior Business Analyst
Rivian
05.2022 - 06.2023
- Collaborated with business users to gather and analyze requirements through stakeholder interviews, use case development, and business process documentation to support product and feature development.
- Translated business needs into functional specifications and user stories, managed the product backlog, and partnered with cross-functional teams to prioritize features and refine development efforts.
- Worked with QA teams to define test plans and scenarios, ensuring feature quality aligned with business goals and user expectations.
- Conducted user testing and research to gather product feedback and continuously improved product design and functionality based on insights.
- Created Excel-based data visualizations and dashboards to present trends, patterns, and key findings to stakeholders for informed decision-making.
- Developed Excel macros and automation scripts to streamline recurring data tasks, enhancing efficiency in reporting and analysis workflows.
- Utilized tools such as JIRA and Confluence to manage project tasks, sprint planning, bug tracking, and documentation across the software development lifecycle.
- Monitored and analyzed product metrics (e.g., user engagement and retention) to guide roadmap planning, feature prioritization, and iteration strategies.
- Used SharePoint and Confluence to centralize documentation, improve team collaboration, and support knowledge management initiatives.
TECHNICAL GRADUATE ASSISTANT
EASTERN MICHIGAN UNIVERSITY
01.2020 - 03.2022
- Developed, quantified, and evaluated the transformation of internal and external information into business intelligence to support the strategic objectives of the office and our agent base
- Using the backend data, generated readable and user friendly excel report using VLOOKUP, HLOOKUP, if statement and sent it to multiple offices and
organizations within the university - Created dashboards and Presentations using Excel, Microsoft Access, and SAP to communicate analytic findings with Offshore Team of 15 members
- Performed analysis using MS Excel charts and pivot tables in preparation of Final Report
- Updated Database on weekly bases with new student feedback, reported issues and requirements gathered through raw reports from student side.
IT Business Analyst
LENSE HOME
08.2018 - 12.2019
- Worked with team through the entire process of web application development including requirement gathering, analysis and design, system design,
development, testing, and implementation - Developed use cases for web application development
- Coordinated with development Team for understanding and implementing the requirement change
- Demonstrated strong understanding of SDLC phase, Agile and Waterfall methodologies.
Education
Master of Science - Information System Business Analytics
Eastern Michigan University
Ypsilanti, MI12.2021
BBA - Computer Information System
Eastern Michigan University
Ypsilanti, MI12.2017
Skills
- Project Management: JIRA, Confluence, Software Development Life Cycle (SDLC), Agile (Scrum) Methodology
- Tools and & Technologies: Google Workspace, Microsoft SharePoint, Salesforce, Everbridge, Slack, Asana, Excel (Advanced), PowerPoint, Tableau
Certification
- Certified Scrum Product Owner
Timeline
Senior Product Specialist
Rivian
06.2023 - Current
Senior Business Analyst
Rivian
05.2022 - 06.2023
TECHNICAL GRADUATE ASSISTANT
EASTERN MICHIGAN UNIVERSITY
01.2020 - 03.2022
IT Business Analyst
LENSE HOME
08.2018 - 12.2019
Master of Science - Information System Business Analytics
Eastern Michigan University
BBA - Computer Information System
Eastern Michigan University