Parminder Basrai
Carmel,IN
Summary
Seeking a financial position, which will utilize my skills and further my career. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Transport/Logistics Manager
RKB TRANSPORTATION LLC
09.2010 - Current
- Provide Leadership oversight for transportation operations to ensure high service, production, and quality metrics are achieved. Ensure high service, production, and quality levels in transportation operations through leadership oversight. Daily.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Accomplished multiple tasks within established timeframes.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Developed contingency plans for unexpected delays or disruptions, minimizing negative impacts on delivery schedules.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Scheduled and organized delivery routes.
- The monitored the flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Real Estate Agent
F.C TUCKER FISHERS/GIEST OFFICE
04.2023 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to serve clients better.
- Negotiated, facilitated, and managed real estate transactions.
- Reviewed market research data and changed sales plans accordingly.
- Reviewed and executed confidential documents, contracts, and disclosures.
Account Manager
Mercantile Electronics LLC
02.2005 - 12.2009
- Managed a managed portfolio of diverse accounts, ensuring prompt communication and effective problem-solving.
- Increased client satisfaction by building solid relationships and addressing their needs promptly.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Increased sales with the execution of complete sales cycle processing from initial lead processing through conversion and closing.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Rep
Wachovia Bank New Jersey
08.2006 - 06.2009
- - Maintaining, collaborating, supporting, complying, developing, pursuing, and enhancing customer satisfaction by efficiently resolving account-related inquiries
- - Implementing stringent cash handling procedures and monitoring staff adherence to guidelines for enhanced branch security
- - Boosting sales of bank products and services by training tellers in effective cross-selling techniques
- - Streamlining daily operations through efficient scheduling, delegation, and tracking systems
- - Conducting regular audits to ensure compliance with regulations and policies
- - Providing ongoing coaching, feedback, and development opportunities for high employee retention
- - Identifying areas for improvement to reduce operational costs
- - Offering personalized service tailored to individual preferences for enhanced customer experience
- - Collaborating with other departments for seamless integration of products and services
- - Preparing detailed reports on activities, metrics, and data for senior management
- - Resolving escalated issues to encourage good customer relations
- - Evaluating employee performance to enhance operations efficiency
- - Pursuing new retail and commercial account growth to enhance market position
- - Developing strategic plans for day-to-day financial operations
- - Complying with established policies for regulatory compliance
- - Supporting financial director with special projects and additional duties
- - Regularly reviewing financial controls for accurate and reliable data
- - Collaborating with executives to develop long-term financial plans and evaluate investments
- - Enhancing maintenance, reducing collaboration, and creating a more efficient process
- - Implementing new procedures and policies for improved efficiency
- - Overseeing daily cash management functions for accuracy and security
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Regional Account Manager
Gurpal Trucking Company
02.2003 - 10.2004
- Cash the inventory is used to perform management duties such as overseeing pay schedules and streamlining the inventory management process to improve product tracking and availability.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Reviewed order slips, picked products, and staged merchandise to be shipped.
- She managed timely and effective replacement of damaged or missing products.
- As a manager, I oversaw critical operations aspects, including payroll, scheduling, and cash control. I streamlined inventory management processes to improve product tracking and availability, ensuring that shelves, racks, and cases were always well-stocked with new or transferred merchandise.
- To fulfill orders, I meticulously reviewed slips, picked products, and staged them for shipping. I quickly replaced damaged or missing products and made proactive product-level recommendations. I also ensured that items were always safely and securely loaded, minimizing any chances of damage during transport.
- I expertly labeled products, rotated stock, and fronted merchandise on shelves, end caps, and displays to create an alluring display. I also efficiently updated merchandise pricing to match new values and special promotional rates.
- I confidently collected, analyzed, and modeled sales trends and customer preference data to make inventory development decisions. Moreover, I expertly oversaw warehouse staff and maintained top efficiency in a fast-paced environment.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Consulted with businesses to supply accurate product and service information.
- Presented a professional image consistent with the company's brand values.
- Quoted prices, credit terms other bid specifications.
Restaurant Owner
La Pizzeria Panzerotti in Canada
04.2001 - 05.2003
- It has increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Supervised daily activities of the restaurant and employees.
- We maximized quality assurance by completing frequent line checks.
- They coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, maintaining accurate accounts and cash drawers.
- They are monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- It reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- We have developed unique events and special promotions to drive sales.
- I maintained positive relationships with the local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of the restaurant and five employees.
- Increased restaurant reputation for unique culinary offerings by developing innovative and flavorful menu items.
- We streamlined kitchen operations by implementing efficient cooking techniques and time-saving strategies.
- Tasted, smelled, cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented a comprehensive business plan to maximize restaurant success.
- Established strong vendor relationships for consistently sourcing fresh ingredients at competitive prices.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Negotiated favorable lease terms with property owners, securing prime locations at reduced rental rates.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Some College (No Degree) - Computer/Business
Columbus University
Online SchoolSkills
- Use analytical model to quantify current cost structure and forecast p
- Facilitate discussions with key stakeholders to generate solution ideas and provide recommendations along with status updates and reporting
- Develop and manage action plans associated with improvement initiatives
- Create & explain cost-benefit analyses to justify current spend trends and outliers
- Identify and communicate process opportunities & start initiatives for improvement
- Collection of data to support deep dive analysis, either systemically or by observational methods
- Prepare and present project details/updates to executive and key stakeholders
- 2years of experience in Management Positions, and networking with clients from different Industries
- Providing mission-critical information to executives on a timely basis
- Exception analysis skills along with attention to detail and accuracy
- Great Team Player and excellent networking skills
- Staff Development
- Expense Tracking
- Marketing
- Performance Management
- Business Administration
- Policy Implementation
- Business Development
- Financial Management
- Complex Problem-Solving
- Project Management
- Negotiation
- Time Management
- Verbal and written communication
Hand On Training
- Introduction to Business Management
- Introduction to Computer Information Systems
- Programming concepts in Visual Basic
- Accounting & Bookkeeping
- Entrepreneurship and Project Management
Multilingual
- Written and Verbal English
- Punjabi
- Hindi
References
Available upon request
Certification
Languages
Hindi
Limited Working
Punjabi
Native or Bilingual
Timeline
Real Estate Agent
F.C TUCKER FISHERS/GIEST OFFICE
04.2023 - Current
Transport/Logistics Manager
RKB TRANSPORTATION LLC
09.2010 - Current
Customer Service Rep
Wachovia Bank New Jersey
08.2006 - 06.2009
Account Manager
Mercantile Electronics LLC
02.2005 - 12.2009
Regional Account Manager
Gurpal Trucking Company
02.2003 - 10.2004
Restaurant Owner
La Pizzeria Panzerotti in Canada
04.2001 - 05.2003
Some College (No Degree) - Computer/Business
Columbus University
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